Update since moving out of the property - be aware JNP will try to hold onto your deposit for the most ridiculous reasons, £100 for dust on a lightbulb and a small amount of water in a defrosted freezer for example. Don't be afraid to challenge them, they obviously do this thinking most people won't fight it but we got our money back for this most underhand of tactics.NegativeProfessionalism

All the emergency contact numbers are wrong, the only one that was answered was answered by someone who no longer works for them. They left us with a leek for weeks only deciding it was serious enough to do something about it after we said we wouldn't allow them to conduct veiwings anymore because the leak had spread 10ff across the carpet into the wood floored living room. They conducted veiwings late regularly and didn't warn us if they where canceled, didn't turn of lights or even shut the front door properly when they where done. Should be surprised they didn't care cause even when prospective viewers complained about walking through puddles to get into the property the agents brushed them off saying or was being fixed. Even then it was only after we threatened to stop veiwings that they gave us a dehumidifier which we had to pay to run in the middle of an inflation crisis, while being sicks from God knows what water was leaking into the flat for weeks. I wouldn't rent with these guys again if they paid me to between the horrible treatment in the last week and the general arrogance and hypocrisy of 90% of the rude staff who work there's is utterly atrocious.

Would definitely not recommend jnp based on our recent personal experience. Formal complaint made and no reply after two weeks. A once local company who cared about their reputation, today this is not the case which is very sad indeed

I've been a landlord for 20 years.Then I had the misfortune to rent via jnp for the last 2 years and I can honestly say they are the worst agent I've ever come across; they don't return calls, they don't support when things go wrong, honestly a total shambles

We completed a job for Jnp which has been 4 months and still no payment

I would give them 0 stars if I could. The worst agency ever!!! They make you waste your time! If anyone is really interested in buying a property, please do not use them.

They never pick up the phone when you have an issue or want a house viewing ! I called about 6 times 2 days in a row and no one picks up the phone. Worst agency ever, wouldn't recommend to anyone. Avoid like the plague.