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JNP Estate Agents - High Wycombe

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5
Reply from agent

Thank you for your review. We would like to discuss this further and to learn where we have not met your expectations. Please do contact Max Springall, Associate Director of High Wycombe Sales on 01494 528000 - we hope to hear back from you soon.

2.00 /5
Reply from agent

Thank you for your review. We would like to discuss this further and to learn where we have not met your expectations. Please do contact Max Springall, Associate Director of High Wycombe Sales on 01494 528000 - we hope to hear back from you soon.

2.00 /5

They are not really good at communication. Some of the staff are quite rude on the phone.

1.00 /5

Very bad management

Reply from agent

Thank you for your review Neihmah. We’re sorry to hear that you have not been satisfied with the service you have received from us. I understand that you have spoken to both Ben Stokes, Lettings Director, and Suzy Garrett, Lettings Manager, who are working with you to resolve the issue with the management company for your property.

1.00 /5

No idea what they are like as estate agents but their emails are driving me insane. Constant emails with no way of opting out. Have emailed multiple times to be removed with no success or response.

Reply from agent

Thank you for your review Joshua. We can understand your frustration and thank you for your patience whilst we looked in to this. Please do accept our apologies for any inconvenience and upset caused.

1.00 /5

Worst letting agent I have ever had the pleasure of dealing with. Avoid.

Reply from agent

Thank you for your review Julian. We’re sorry to hear that you have not been satisfied with the service you have received from us. We would appreciate the chance to discuss this with you so please call Lloyd Buston, Lettings Manager, on 01494 520555.

1.00 /5

The worst letting agency I have come across. Very unhelpful. Stressful and frustrating. Never respond to calls, emails. Will never use or recommend. Don't deserve any stars.

Reply from agent

Thank you for your review of our Lettings team Sukhvinder. We’re sorry to hear that you have not been satisfied with the service you have received from us. We would appreciate the chance to discuss this with you so please call Tracey Hickford, Lettings Director, on 01494 520555.

1.00 /5

Liars throughout twice they have put up an advert and within 72 hours they have cancelled the viewing saying property is sold. Something is changing hands under the table and I smell corruption. Plus they don’t answer calls or emails either so waste of time. Be ware before handing over your property or dealing with them

Reply from agent

Thank you for your review Max. It does often happen that we advertise a property and the vendors agree a sale within a short period of time. Once a sale has been agreed we have to cancel other viewings that have been arranged. We can assure you there is no element of corruption or anything changing hands under the table. We are concerned that your calls and emails are not being answered as we do pride ourselves on our customer service. We are unable to locate your records using your name Max Man so please do call Caroline Dowdy, Associate Sales Director on 01494 528000 if you wish to discuss this further.

1.00 /5

This estate agent is terrible. They’re the worst company I’ve ever had to deal with in my life and I’ve dealt with some bad ones. If you want stress in your life, give them a call. They found us two buyers and neither of them had any real due diligence done on them. We were told that the second buyer had the majority of the money in cash and only needed a small mortgage. This turned out to be a blatant lie. They allowed us to be messed around for 19 months in total. We found this estate agent to be very untrustworthy and they will just tell you anything to keep you onboard. We only seemed to have any progress when we said we would move the property to another estate agent. We would believe that progress had been made and stay with them, mainly because we didn’t want to start the whole process again, each time we agreed to stay with them, the lies would start again. The original person we dealt with at the valuation showed no interest in helping us and just said we would have to give two weeks notice to leave them. That’s the level of customer support you’ll receive from this company. Eventually we decided to move the property to another estate agent in High Wycombe and they found us a buyer within a week and proper due diligence was done on the buyer. The sale completed in 4 weeks. JNP haven’t apologised for the way they treated us and I can’t stress enough how bad they really are.

Reply from agent

Thank you for your review Gary. We’re sorry to hear that you have not been satisfied with the service you have received from us. We appreciate your feedback and understand that you have spoken to our Managing Director regarding this.

1.00 /5

Very unprofessional service, I rented a place via JNP, the whole rental process was alright, however, when I moved in the house, the TV antenna seems have issues as my TV can't get any singal at all. I had raised the issues to the property management team nearly 2 weeks, still not get fixed and I have been calling and email to get the update, still no reply at all.

Reply from agent

Thank you for your review Lee. I believe you have spoken to Semra Ashraf, Senior Property Manager, and that you are also liaising directly with your landlord regarding the maintenance issue. Should you have any further issues, please do contact Semra on 01494 520555.

Contact details
Sales Phone:

01494 528000

Opening hours

Unknown

Address

27 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LJ, South East, UK, HP13

About

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Our team

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