My review was apparently removed despite me being a Breckon customer for over two years, so I am posting it again: Overall I was expecting Breckon to be a step up from other property agents I have dealt with in Headington, but I have been very disappointed. The premium image and prices they charge are not backed up by the quality of service. As an estate agent the communication is almost non-existent, I get automated messages about viewings being arranged at my property but I never get any feedback afterwards, unless I chase them. As for their performance as a letting agent, I thought it was standard practice for agents to arrange multiple quotations when work needs doing. However, I only ever receive a single quote (unless I ask them to get more), and inevitably the quoted figure is crazily inflated (they spent £79.20 getting a few keys cut without my knowledge, for example). Breckon also told my tenants that they could replace a hob that had been damaged without consulting me, which I found baffling. Breckon told me: "We are a much better & proactive than Andrews and will certainly perform better, hence why our fees are higher." Proactive they are not, and at least I heard back about viewings from Andrews, useless as they otherwise were.

My partner and I were really dissapointed by the service by Breakon&Breakon. We were promised we could rent a property following a viewing and were told we would receive the link to pay the deposit, but this wasn't received by Anabelle. Although she went on holiday, we spoke to Paige several times to pay the deposit several times, and she just referred us to the property owner without checking who I was or anything. The property owner didnt know who we were either, as apparently no one had told them. After one week of back and forth, they told us they gave the property we had been waiting for a few months for, to someone else, without even an apology. What really takes the cake is, the next day they sent us an email asking if it was OK to remove us from the system if we've found a place. I wouldn't recommend them to anyone after that!

They didn’t even bother to tell us that the viewing is cancelled! Unreachable on phone while we were waiting outside in this freezing cold weather. What a waste of our time!

I rented a property from breckon and breckon and after 2 months they still have not given me back my deposit. If you rent say good bye to your deposit.NegativeQuality