Avoid going with this agency! We have been left with no heating, hot water, broken washing machine and now no Wi-Fi. I have sent numerous emails, texts and phone calls explaining this is disgusting the way we are being treated! And yet again still no response. It is illegal to leave us with no hot water for longer than 24 hours and it has now almost been a week. It seems like no one is bothered by this as there is no matter of urgency. We were promised the work would start Monday and to my shock no one has been round and it is now Tuesday! If anyone has any advice on how we can take this further please let me know as this is now considered to be hazardous.