Holbrook & Co - Hartlepool

Hello to all that's helped with the house purchase especially to Charlotte who has worked so hard for us to get the house. Brilliant service from start to finish really enjoyed working with you to make it all possible. Kind regards Phil and Chris

these staff are absolutely amazing. should be so proud and cheerful of themselfs. the service is outstandingly great friendly staff members. sam. charlote christine. anya positive feedback all the way through they help people alot just be calm proud to have these wonderful people working here at castledene outstanding. service amazing manageres are also getting great credit feedback for helping my friend

Charlotte Butler at the HARTLEPOOL Branch is excellent she sold a house for me that was particularly difficult to complete on & she never gave up Chasing the Buyer & Solicitors every day until it finally went through. I have NEVER had an estate agent like her in over 50 years so pleasent & Nothing too much trouble .Keeping me updated constantly over 5 months of a difficult sale . I will definately be using her for other houses myself & family own.

Dear Castledene Great start to my mum's new flat. The service you provide for my mam has been excellent - the types of enquiries you've made to help have been great. You have a lovely property. Please take some time to look into tenants who have left a property to check if their rubbish bin is part of a neighbour's responsibility or by yourselves as my mam has noticed this the last few days and is now worried about certain pests. The rent net is correct as at 4 November 2022. They're was a delay on the first payment but that has been sorted now. The energy company British gas need to be aware that my mam was not in the property at the time of the billl that was sent out to her. A few things to mention: My mam struggles to get down the steps outside the building and has to hold onto my arm for support. The metre cupboard is missing a key and also for the outside gas metre cupboard Only had a few problems with woodlice which could have been connection to the rubbish bins situated out the back. Many thanks Stewart and Anna

We have experienced professionalism and helpfulness in our dealings with Castledene Sales & Lettings. Charlotte met us at the property and she was really friendly and warm. Sam has been a great support too! During the more recent stages of our rental we have been dealing with the team incorporating Louise, Lizzie & Abbey. I would particularly like to shout out Abbey, who has been extremely supportive, despite all of the delays from our side. I would strongly recommend this organisation to anyone who is looking to rent or buy.

Great service. Charlotte helped me with all of my queries, would definitely recommend.

Fantastic service, appear to be very helpful and professional to clients and always willing to go the extra mile. I would recommend Alex and Charlotte as they have been very helpful from the Hartlepool Branch.

Outstanding service, friendly and knowledgeable. From my initial enquiry to view a property, Sam was very helpful and this continued with Simon being knowledgeable and again helpful when showing us the house. Nothing is too much trouble for any of the team in Hartlepool. Alex,Charlotte,Simon and Sam are fantastic

I Tasked Louise and Alex in selling my house that i had not been able to sell for 5 years after using Online Agents, and Most of the Local Agents in Hartlepool. They listned to me from the Outset with the reasons why my house was not Selling (Long Standing, Historic Construciton Problems) and put a plan in to place not to waste my time anymore but also the prospective buyers time, we were all on the same page. which really helped from day 1. Within a matter of weeks, i had quite a few really good viewings, then finally we got the correct buyer, who was fully informed by Alex and Louise with all the Hoops that you would have to Jump through in order to buy a house With Unity 2 Contruction and what it would entail. This did not scare my buyer like the previsous attempts over the years they helped every step of the way. Everything has went sooo smooth and very Very quickly that myself and my buyer have been very impressed by the whole process from start to finish. Thank You Castledene for Doing what all the other agents throught was impossible by simply just listening and taking on the challenge, if i could put 10 stars i would Its been an absolute Pleasure .

Louise Wray at Castledene Estate agents is the loveliest agent you can ever deal with! She is very helpful, fast and efficient in dealing with enquiries, - professional, and cares about making sure that all goes smoothly with the property purchase, keeping you informed all the way through the sale process. Great communication, Louise called me back when she said she would, just a pleasure to deal with when discussing what I needed to talk though regarding the property that I'm buying. Thank you Louise ! :-D