This review is aimed at people who are considering renting with Myrings. In short, I went 298 days without hot water at a Myrings property despite reporting the issue several times, so I wouldn’t recommend renting with them. The long version is below. I’m not sharing it to complain. I would genuinely like to help future renters by posting an honest review. … I lived in a flat for six years. It was managed by another estate agent for four years before Myrings took over. My hot water taps stopped working on the week of a Myrings flat inspection, so I thought I’d mention it to the inspector in case there was a simple fix. He told me to leave it with him and assured me I didn’t have to report it myself. Around six months went by and nothing had been done. I’ll take responsibility here and say I should have followed up sooner. However, in my defence, I should never have had to follow up in the first place. I honestly assumed I was on a waiting list, but so much time passed that I had no choice but to report it myself on the app. After the app report, almost two months went by before somebody emailed to tell me the issue had been fixed, but it hadn’t. I emailed back to explain that I hadn’t had hot water for almost nine months. Someone rang me immediately and couldn’t believe it had been so long. She was very nice to deal with and seemed more concerned about it than me, and I remember saying something like “don’t worry, I’m sure it’ll get sorted eventually”. I’m just saying this so you know I wasn’t being difficult, even after nine months – I was genuinely more bothered about Myrings staff being stressed about it! Almost another month went by, I then had a second flat inspection (different inspector to before). She asked if I had any problems with the property, and I explained that I hadn’t had hot water for almost 10 months. Straight away she said “we’ll get it fixed” and within 10 days a plumber had fixed it. Another plumber (Tony) went above and beyond by calling me twice to make sure it was working okay. It wasn’t even his job, so I appreciated that a lot. Shortly before it was fixed, I received a confusing email that implied another plumber might be visiting. There was a Myrings phone number on the email, so I rang up for a quick clarification. The person I spoke to began the call by repeatedly telling me in a stern tone that I was reading the email incorrectly. It took her 30 seconds to realise she was mistaken, at which point she dismissed it by saying “yeah, well the email shouldn’t say that”. I politely asked whether there was a flaw in the Myrings system when tenants report issues because it had been almost 10 months. She stopped me and said “three months”. I explained that I didn’t put it in writing at first because the inspector told me not to. She said “well he doesn’t work here anymore” and claimed my first report wasn’t valid, so officially it had “only” been three months. She also told me I cannot keep waiting around relying on Myrings inspectors to do things for me and I need to start doing things for myself. It felt from the first second of the call like she wanted an argument, and I was just on the receiving end of it. A classic case of someone thinking “I’ll put this awkward tenant in his place” even though I hadn’t done anything wrong and I wasn’t being awkward. I had been polite with everyone the entire time. I hate the word gaslighting, but that’s exactly what this was – deflecting responsibility and trying to make me believe I was to blame. I emailed the Myrings owner hoping for a constructive conversation about reporting issues. He didn’t reply. … Anyway, that’s the story. I could have been a difficult tenant, but I remained polite with everyone until I got blamed. I planned to live there for several more years, but I felt I could no longer rent with Myrings after being spoken to like that. I know nobody cares because tenants are just names and numbers on a spreadsheet, but I don’t think it’s right that people who spend tens of thousands on properties feel forced out.

Valued our house 50k less than another local agent and then it sold 15k above that valuation. Can’t really say anything more than that can I!

Unsafe, poor communication, poor organisation! Whether a Tennant or Landlord/lady, if you're looking to rent a property I would whole-heartedly advise you to seek an alternative estate agent. My wife and I have just left a rental property in Harrogate which was managed by Myrings and are now so incredibly relieved to be free from their reins. In summary, to name only a few of the issues we encountered, during the course of our tenancy we endured; - mouldy walls, - damp seeping through the ceiling, - leaking roof (through light sockets), - rotten/unsafe decking in the garden, - an unsafe (now condemned) log burner, - windows that wouldn't open (either broken or locked). Leading up to securing the rental (in Sept 23) the communication between us and the Head of Lettings was faultless. However, from the day of collecting the keys things drastically changed. We reported a number of the issues/concerns within the first few weeks of our tenancy though their online platform, together with photos. A few had weeks past and we hadn't heard anything. We logged back on to the online platform to see the issues had been marked as 'completed' - which was simply not true. We contacted the Rental Manager directly to report this and to express our concerns, particularly relating to the damp and mould in the bedroom where our (then) 8month old was sleeping. It took a number of MONTHS and a lot of pushing, despite escalation to the Head of Lettings, for the damp and leaks works to be completed. UNSAFE LOG BURNER The property we rented had a log burner in the living room. Prior to using this we checked with the Rental Manager that it was safe to use and that the chimney had been swept, etc. We were given reassurance and advised the annual service was due in the November - brilliant. By January, the service/sweep still hadn't been completed so again we chased the Rental Manager who then arranged a service in the February. It was at this point we were informed the log burner had been incorrectly installed and was fire hazard and unsafe to use. We immediately reported this back to the Rental Manager. No apology or explanation was given and we remain unaware of where the Rental Manager sourced their initial confirmation the log burner was ever safe to use in the first place. Despite chasing, the log burner remained condemned for the remainder of our tenancy (August 24). I only hope and trust that the team at Myrings informed the new occupiers of the property; which the Rental Manager said he would. LOST MANAGEMENT KEYS On the day of collecting our keys, we were provided with a set of keys which didn't all correlate to the rental property and with no front door key. However, we did then find a set of front door keys left outside, in plain sight, at the front of the property. We reported this to Myrings who then arranged for additional keys to be cut, including a spare set of management keys. Later in our tenancy, Myrings asked to complete a rental inspection which we were more than happy to facilitate. However, they advised they had lost their set management keys. So during the course of ~six months, Myrings lost two sets of keys to the house! There were many other issues and difficulties we encountered, however I feel the above helps to paint an accurate picture. A note to the senior management team/CEO of Myrings, I would be more than happy to discuss my experience and share all emails and photographs with you, should you wish to implement safer practice and an improved service. Prospective tenants / home-owner, please look elsewhere if you're looking to rent property.

I don’t usually write reviews like this, but this time, I feel like I have to. Because this isn’t just about a rental application it’s about real life. Real people. And sometimes, decisions made behind a desk, without ever seeing the faces behind the file, can cause more harm than you realize. My partner and I applied for a property through MyRing. A beautiful house in Harrogate that felt like the perfect fit for us. The landlord approved our application. We truly believed this was the beginning of a new chapter something stable, something safe, for us and our child. Then came the referencing through HomeLet. Out of nowhere: rejected. No conversation, no questions just a cold email. That was it. So we tried to offer solutions, because we’re responsible people. We offered to pay 6 months even 12 months of rent upfront. We had a guarantor. Our combined income is nearly £8,000 a month. But everything we proposed was dismissed. No one took the time to understand our situation. Yes, I had debts in the past. Like many people. But I’ve paid them. I fought through it. I work. I earn a good living. I stand on my own two feet. And yet, somehow, that still wasn’t enough. Because we don’t fit into your perfect little boxes. But in real life who’s perfect? Who’s never struggled? Who hasn’t needed someone to just give them a chance? What you did wasn’t just a refusal. It was shutting the door on a family. On a fresh start. On stability. And the worst part is, you did it without even seeing us. We live in a world that’s obsessed with numbers, systems, and rigid templates. But real life doesn’t fit neatly into spreadsheets. Real life is made of people, journeys, context. It’s about effort, growth, and resilience. It’s about respect. What I felt throughout this process was a painful lack of humanity. And I’m not saying that out of anger I’m saying it with sincerity. Because one day, you might need compassion too. And you’ll see that karma exists. This isn’t about pity. It’s about fairness. About opening your eyes. And remembering that behind every application, there are human beings. That’s all.

Rude and unhelpful staff Disappointing customer service

Poor Customer service for me as a landlord - doo not keep landlords informed - costs added without approval

Property listed 24 hours ago. Made contact to put an application in for the property to be very rudely and sharply told I’m not allowed to as I have not viewed the property and other people “have put the effort in to.” Advised I’m in Cornwall on holiday and I’m unable to view it for the next 2 weeks regardless, however I have the credit score and the resource to put an application and deposit down. Advised I don’t need to view as I’m aware of the layout and I’m familiar with the house. Agent on the phone was ridiculously short with me again, ignoring all I had said and told me it’s not feasible for me to put an application in and I “should try listening” Made the agent aware that I’ve been applying for properties for 2 months now with no success, desperate to apply for a property for my daughter and I. Ignored and told I’m not welcome to apply. Absolutely terrible service, rude and needlessly cold. Won’t be making contact with Myrings again.

An absolutely diabolical experience with these people. I would not touch them with a barge pole. I lived in one of their shabby rental properties & did loads of much needed improvements to the property at my own time & expense. After we gave notice, they insisted on making viewings well before we had left, viewings made during our baby's nap time. When they were told "no" they wouldn't accept it & became rude & offensive. When we did actually leave, they tried to charge us for gardening, with a ridiculous £380 bill for a small garden of which was not only vastly over-priced, but I had already done the work to a good standard. Stay well away from these shysters. They are toxic.

Didn't show up for either viewing despite knowing when both were scheduled. Poor knowledge of the chain and follow up thereon. Added negligible value to the process. The fact that their response shows they're not even aware that we completed less than a year ago is a good indication of how on the ball they are as an agent. The time to help is when actually working on a case especially when issues are flagged, rather than a pseudo offer after the fact.

Went into Myrings on a matter of some urgency & the human to human ignorence of the old large women on the desk was staggering. Would never use a company which hired such staff!!!