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Pat Eickhoff Google

Poor Customer service for me as a landlord - doo not keep landlords informed - costs added without approval

Reply from Myrings Estate Agents: Hello Pat, thank you for your feedback. We understand that Georgie, our Head of Lettings, has spoken with you on the phone this afternoon to better understand your concerns and address them. We take customer service very seriously and assure you we will resolve this matter promptly.

john smith Google

Went into Myrings on a matter of some urgency & the human to human ignorence of the old large women on the desk was staggering. Would never use a company which hired such staff!!!

Vicki Skelton Google

Brett Google

Property listed 24 hours ago. Made contact to put an application in for the property to be very rudely and sharply told I’m not allowed to as I have not viewed the property and other people “have put the effort in to.” Advised I’m in Cornwall on holiday and I’m unable to view it for the next 2 weeks regardless, however I have the credit score and the resource to put an application and deposit down. Advised I don’t need to view as I’m aware of the layout and I’m familiar with the house. Agent on the phone was ridiculously short with me again, ignoring all I had said and told me it’s not feasible for me to put an application in and I “should try listening” Made the agent aware that I’ve been applying for properties for 2 months now with no success, desperate to apply for a property for my daughter and I. Ignored and told I’m not welcome to apply. Absolutely terrible service, rude and needlessly cold. Won’t be making contact with Myrings again.

Reply from Myrings Estate Agents: Dear Brett, Our sincere apologies that you feel the service has not been up to standard. Unfortunately, the landlord of the property you enquired about has a lot of viewings already booked in, and they have stipulated that they would like all viewings to go ahead before making any decision on a new tenant. We have instruction to ensure any potential tenant has viewed the property before taking an application. We can sympathise with you, as we do appreciate it is difficult for you to view when you are not in the area and that you have been looking for some time. As we hope you can appreciate, the lettings market in this price bracket is extremely busy and we are taking several applications per property. Your credit score or ability to proceed was not discussed and would not be questioned at this stage. Our team members would also not say ‘…you should try listening…’ no matter who is on the call or what the call is regarding. We can assure you that we pride ourselves on our customer service and apologise if you feel you have not been treated in a professional manner. We would be more than happy to discuss further if you would like to call us on 01423 569007.

Matt Buckingham Google

An absolutely diabolical experience with these people. I would not touch them with a barge pole. I lived in one of their shabby rental properties & did loads of much needed improvements to the property at my own time & expense. After we gave notice, they insisted on making viewings well before we had left, viewings made during our baby's nap time. When they were told "no" they wouldn't accept it & became rude & offensive. When we did actually leave, they tried to charge us for gardening, with a ridiculous £380 bill for a small garden of which was not only vastly over-priced, but I had already done the work to a good standard. Stay well away from these shysters. They are toxic.

Reply from Myrings Estate Agents: Dear Mr Buckingham, We are sorry to hear that you are not happy with the service provided and can assure you that we always pride ourselves on fairness and integrity. Allowing access into the property is stated in the tenancy agreement, and as I hope you can appreciate, we also have an obligation to the landlord to find new tenants – many of them rely on the rent to pay mortgages. We always strive to work around the time frame of tenants as we appreciate people lead busy lives and never want to intrude if not convenient. The deductions you refer to are from work required to the garden to bring them to the same order as per the start of your tenancy. This is why we employ a third-party company who give an impartial view of the condition. You will see from the deposit return adjudication that the cost of this was split 50/50 between yourself and the landlord. If you wish to discuss anything, please feel free to give us a call on 01423 569007.

Darryn Almeida Google

Didn't show up for either viewing despite knowing when both were scheduled. Poor knowledge of the chain and follow up thereon. Added negligible value to the process. The fact that their response shows they're not even aware that we completed less than a year ago is a good indication of how on the ball they are as an agent. The time to help is when actually working on a case especially when issues are flagged, rather than a pseudo offer after the fact.

Reply from Myrings Estate Agents: Good afternoon Darryn, we are sorry that you experienced some problems with viewings. Having looked back over our records to when you had dealings with our company a year ago, it is quite difficult to try and resolve all this time later, but we have tried to contact you today to see if we can still help in any way. We would be more than happy to discuss in more detail if you wish, as we always strive to offer the very best customer service to each and every client. Our number is Harrogate 566400. Please do call us back if you would like to discuss further as we are here to help. With thanks. The Myrings team.

Ralph Melish Google

A bunch of charlatan's, avoid like the plague!

Reply from Myrings Estate Agents: Hello Ralph, I am sorry you have felt the need to write this review. It is extremely difficult to understand why you would write such a thing as we strive to offer the best possible customer service to each and every client. As you are not known to ourselves and have never had any dealings with our office or any of the staff, it would be helpful if you could contact us on 01423 566400 so we can help. We would be more than happy to discuss any issues you have. With thanks 🙏🏼

Jacob A Google

Put up a sign in our garden without permission (our property not for sale / let), didn't respond to our complaints, left a big hole behind knocking over several of our plants. Very unprofessional.

Reply from Myrings Estate Agents: Hello Jacob, we are very sorry that you have been upset and inconvenienced by one of our boards being erected in the communal front gardens of the flat you are renting. We have to take instructions from our vendor, and they requested a for sale board to help in the marketing which I hope you appreciate. However, as soon as your email was received, we did instruct our board contractor to remove the board and make good of any mess created which we were assured all was ok. Please contact us on 01423 566400 if there are any further issues and we would be more than happy to help further. With thanks, The Myrings team.

Cub Oba Google

Put up a sign in our garden without permission (our property not for sale / let), didn't respond to our complaints, left a big hole behind knocking over several of our plants. Very unprofessional.

Reply from Myrings Estate Agents: Hello Jacob, we are very sorry that you have been upset and inconvenienced by one of our boards being erected in the communal front gardens of the flat you are renting. We have to take instructions from our vendor, and they requested a for sale board to help in the marketing which I hope you appreciate. However, as soon as your email was received, we did instruct our board contractor to remove the board and make good of any mess created which we were assured all was ok. Please contact us on 01423 566400 if there are any further issues and we would be more than happy to help further. With thanks, The Myrings team.

Kate Brown Google

Shockingly rude, I most certainly would not recommend them.

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