All the EAs have been very nice however there was a house we were interested in and we asked them if the area was safe due to us having a young child. We were told the area was safe, but we later found out that the area was well known for criminal activity including murder!

Used Myrings to help me find a rental property. I was met with a very judgemental and blunt employee who said “you’re not what they are looking for” in regards to a property. I suggest management could maybe provide some customer service skills that included kindness and diversity training. The properties being offered looked perfect and I left feeling really disappointed.

Poor on all counts. I ultimately switched to Verity Frearson who were excellent.

Can't find 2 houses I've seen with their boards up at all on their site, put post code in etc and NOTHING, badly run site glad it's not me selling.

Poor communication. Slight bullying tactics to get sale through.

Poor communication. Slight bullying tactics to get sale through.

Would not recommend this estate agent. Communication is inconsistent, and as new renters we were not given all the information we should have been upon moving in

This review is aimed at people who are considering renting with Myrings. In short, I went 298 days without hot water at a Myrings property despite reporting the issue several times, so I wouldn’t recommend renting with them. The long version is below. I’m not sharing it to complain. I would genuinely like to help future renters by posting an honest review. … I lived in a flat for six years. It was managed by another estate agent for four years before Myrings took over. My hot water taps stopped working on the week of a Myrings flat inspection, so I thought I’d mention it to the inspector in case there was a simple fix. He told me to leave it with him and assured me I didn’t have to report it myself. Around six months went by and nothing had been done. I’ll take responsibility here and say I should have followed up sooner. However, in my defence, I should never have had to follow up in the first place. I honestly assumed I was on a waiting list, but so much time passed that I had no choice but to report it myself on the app. After the app report, almost two months went by before somebody emailed to tell me the issue had been fixed, but it hadn’t. I emailed back to explain that I hadn’t had hot water for almost nine months. Someone rang me immediately and couldn’t believe it had been so long. She was very nice to deal with and seemed more concerned about it than me, and I remember saying something like “don’t worry, I’m sure it’ll get sorted eventually”. I’m just saying this so you know I wasn’t being difficult, even after nine months – I was genuinely more bothered about Myrings staff being stressed about it! Almost another month went by, I then had a second flat inspection (different inspector to before). She asked if I had any problems with the property, and I explained that I hadn’t had hot water for almost 10 months. Straight away she said “we’ll get it fixed” and within 10 days a plumber had fixed it. Another plumber (Tony) went above and beyond by calling me twice to make sure it was working okay. It wasn’t even his job, so I appreciated that a lot. Shortly before it was fixed, I received a confusing email that implied another plumber might be visiting. There was a Myrings phone number on the email, so I rang up for a quick clarification. The person I spoke to began the call by repeatedly telling me in a stern tone that I was reading the email incorrectly. It took her 30 seconds to realise she was mistaken, at which point she dismissed it by saying “yeah, well the email shouldn’t say that”. I politely asked whether there was a flaw in the Myrings system when tenants report issues because it had been almost 10 months. She stopped me and said “three months”. I explained that I didn’t put it in writing at first because the inspector told me not to. She said “well he doesn’t work here anymore” and claimed my first report wasn’t valid, so officially it had “only” been three months. She also told me I cannot keep waiting around relying on Myrings inspectors to do things for me and I need to start doing things for myself. It felt from the first second of the call like she wanted an argument, and I was just on the receiving end of it. A classic case of someone thinking “I’ll put this awkward tenant in his place” even though I hadn’t done anything wrong and I wasn’t being awkward. I had been polite with everyone the entire time. I hate the word gaslighting, but that’s exactly what this was – deflecting responsibility and trying to make me believe I was to blame. I emailed the Myrings owner hoping for a constructive conversation about reporting issues. He didn’t reply. … Anyway, that’s the story. I could have been a difficult tenant, but I remained polite with everyone until I got blamed. I planned to live there for several more years, but I felt I could no longer rent with Myrings after being spoken to like that. I know nobody cares because tenants are just names and numbers on a spreadsheet, but I don’t think it’s right that people who spend tens of thousands on properties feel forced out.