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Kings Group

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Kings Group

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Dishonest communication and negotiation tactics - not the experience you want as a prospective, let alone first-time buyer. Ali was especially disappointing.

review by Tife

Reply from agent

Dear Client I am very sorry to see you have changed your 5 star review to a 1 star review. I understand this is a consequence of unfortunately not being able to secure a mortgage offer. Our office have tried and tried to help you find an alternative lending solution but at this time we have been unsuccessful. We hope we can continue to work with you and have more success in the future. Should you wish to discuss this further please do not hesitate to contact me on the following Email; reviews@kings-group.net Kind Regards Kelly

1.00 /5

Says they’ll call back multiple times but they don’t. Finding a place to rent in London is already difficult, it shouldn’t be made harder because agents won’t call you back when that’s their job to do so. What’s the point of advertising if you don’t follow through with it. Silly.

review by Lzhuna Xeng

Reply from agent

Hello Thank you for your review. I am very sorry if you have called and not received a response. I have checked and cannot find you registered on our system, however if you please call us on 020 8521 1122 option 2 or email myself jade.fox@kings-group.net we will ensure that you are registered for all available properties. We always contact clients back and have no record of your registration, but if you please make contact I will ensure that your requests are actioned promptly. Thank you

1.00 /5

I would put 0 stars but it is not possible, I have booked viewing and they let property to another person without even notifying me , when I called they are saying you should have received email but I never had. Worst Agents I have ever had.

review by Saidolim Xalilov

Reply from agent

Hello Thank you for your review, I am sorry to hear you were not happy with the service. It is our intention to help all customers that wish to let. Unfortunately on this occasion there was an offer made and accepted on the property before you. As per legislation, we are only permitted to accept one holding deposit on a property at any one time. Should you wish to look at other properties please do contact us on 020 85211122 option 2 and we will be more than happy to assist.

1.00 /5

I don’t often like to leave bad review, but I feel I really have to warn people from this place. Agents Broklin Keqaj and Fay Said we’re completely unprepared about a flat they tried to sell me. They kept insisting about the fact that certain building-related restrictions on renting and reselling and others would not apply to me. I thankfully found out the truth from other parties and saved myself from a life-ruining commitment, but still wasting two months of time and lots of money. Do not trust this agency and I strongly suggest to stay away from it :(

review by Camilla Torre

Reply from agent

Hello Camilla Thank you for your 5 star feedback! We wish you all the bets in your new home. Congratulations again. Kind Regards All the team at Kings Group, Walthamstow

1.00 /5

My viewing was cancelled 15 min before after travelling for 1h with the excuse that some electrical works were being done at the property (not an emergency so they knew in advance). Asked to reschedule and after a week still waiting to hear back.

review by Xavier Orriols Brunetti

1.00 /5

The one positive was that I got an offer at a price I was relatively happy with - but the sale never went through. This is after over half a year, just a reminder this is in London the hottest property market in Europe. Bryn blamed the client, the clients lender for not having the right mortgage even though a quick google search showed me the way forward. So should I pay to then do the work myself? Also after I explained the service was not good enough, I discovered the window left open in the flat and a serious problem with the wardrobe was never reported - I'm not sure the agents actually go in there to show the prospective buyers. Still waiting to find out what I would be paying for. Thankfully there are many estate agents in the area - way too many. Raphael

review by Raphaël Lorgeré

Reply from agent

Dear Raphael, I am sorry to hear about your experience. I have managed to speak with the office who have explained how difficult selling your flat had been due to the ESW1 requirements and how lenders are less than happy to grant mortgages on these property types. Again, we are sorry we were not able to find a workable buyer and solution at this time. Speaking with the office they were under the impression that the property was being used as an Air B & B with different clients coming and going so It would be impractical for us to act as inventory agents. I am more than happy to discuss the above though if you would like to contact me on reviews@kings-group.net Kind Regards

1.00 /5

Never answer the phone

review by Renae Salmon

Reply from agent

Dear Renae We can only apologise for your experience. It is my understanding that you were trying to connect with our lettings department whom I can only assume that on the day in question may have been experiencing a high volume of calls and your call was unfortunately missed. Kind Regards Kings Group

1.00 /5

26.04.2022

Not good customer service

review by ΣΩΤΗΡΟΠΟΥΛΟΥ ΙΩΑΝΝΑ 26.04.2022

1.00 /5

Absolutely the worst of the worst. Pictures advertised of property looked to be from many years ago. Was told later that pictures were provided by seller and no one from branch had actually gone to see the property prior to advertising and taking booking. Not apologetic in the least.NegativeQuality

review by S A

Reply from agent

Dear Client, We are sorry that you feel this way after your experience us. It is my understanding that you viewed a tenanted property on an open day. Unfortunately we were given very limited photos and were only given availability of 1 day from the seller in order to show clients around the property. Whilst we were able to sell this property we are sorry you missed out and can only apologise that you felt you did not receive excellent customer service on the day which is something we strive for. . We thank you for your feedback and hope in the future we are able to provide a better service for you. Kind Regards Sales Director

1.00 /5

Kings Group Walthamstow do not respect GDPR. Agents from said estate agent have been ringing my client non stop for months after being asked five times to delete her details. One of my legal practitioner even rang them two weeks ago and was assured my clients details had been removed. Another call was again made today to my client. A formal complaint has now been made to ICO (Information Commissioner's Office).NegativeResponsiveness, Quality, Professionalism

review by Ned Boyd

Reply from agent

Dear Client I am sorry you feel that we have not followed GDPR guidelines. As a company we carry out regular training with new and existing staff to avoid situations like the one you have mentioned. Please could you provide me with more details so that I can look into this further, please Email reviews@kings-group.net Kind Regards Kelly