Dear Client, We are sorry that you feel this way after your experience us. It is my understanding that you viewed a tenanted property on an open day. Unfortunately we were given very limited photos and were only given availability of 1 day from the seller in order to show clients around the property. Whilst we were able to sell this property we are sorry you missed out and can only apologise that you felt you did not receive excellent customer service on the day which is something we strive for. . We thank you for your feedback and hope in the future we are able to provide a better service for you. Kind Regards Sales Director