We are truly sorry for the delay in responding, and we are sorry to hear about the issues you experienced during your time renting with Lang Llewellyn & Co. We sincerely apologise for the confusion on the day you moved in. We did cover the cost of the hotel due to the error. We understand how frustrating it must have been to deal with broken items in the property. We recognise that items can sometimes break within a property, which is why we have a trained and dedicated team in place to address maintenance issues as quickly as possible. While some delays, such as contractors’ availability, were unfortunately outside of our control, we are committed to resolving issues efficiently. We do deeply care about our tenants' letting experience, which is why we invest in our maintenance reporting app and staff training to improve our service. We sincerely apologise for any inconvenience these matters caused and appreciate your feedback. If there is anything further, we can do to assist, please do not hesitate to get in touch with me directly at Charlotte@llcoproperty.com and I have contacted you direct on the concerns you have raised.

Thank you for your review, and please accept my apologies for the delay in responding. I have also reached out to you directly. I also want to assure you that our landlord is very hands-on and takes great pride in looking after both the property and our tenants. I sincerely apologise for the inconveniences you have faced during your tenancy. We do find that maintenance issues occur at the property, so we do invest in training and technology to ensure that issues are dealt with as quickly as possible. We request that all contractors contact tenants directly to gain access to the property when fixing issues tenants have informed us of. However, we do find that a contractor will contact one person in the group, and if they give permission for access, they might not inform the rest of the group. We have strengthened our agreement with the contractors regarding notifying tenants to access, and we have brought this to the attention of the landlord and asked him to make sure to get his contractors to notify all tenants on access. The garage roof issue was unforeseeable due to the strong winds, but the landlord organised the necessary repairs as quickly as possible to ensure your safety and comfort. As for the lock replacement on the first external door, the group requested this, and the landlord promptly agreed and arranged for the work to be done. As for the misdirected emails, I apologise for the confusion and inconvenience caused. There was a tenant swap during the tenancy, and they did receive some notifications about contractor visits. We updated this information as soon as possible. We greatly value your feedback and are committed to improving our services. If you have any further concerns or suggestions, please do not hesitate to reach out to me on charlotte@llcoproperty.com Thank you for your patience and understanding.

Thank you Hattie, we appreciate that this has been a very stressful time for a lot of people. In January we received 5000 enquiries alone for student property which makes our jobs incredibly challenging. We do our best to find everyone accommodation but unfortunately we cannot help everyone. I am happy for you to email me direct to discuss any issues you faced - sophie@llcoproperty.com

Good Afternoon Debbie, I am very alarmed to read your review. We are governed by various pieces of legislation and follow strict protocol. All of our rental properties have full safety certificates that are provided to tenants at the start of the Tenancy, and during the Tenancy. This does include electrical safety certificates which are a legal requirement. The council also inspect our properties regularly to ensure compliance. My team are very thorough in dealing with any tenants and we follow our code of conduct carefully. If you could please email me directly on sl@lewishaughtonwills.com, I would like the opportunity to discuss these issues directly. Kindest Regards Sophie Lang - Director

Hi Mark, thank you for your message. When a tenancy is vacated we do have to check the property and ensure that it is left as per the check in inventory and cleaning needs to be a to a tenantable standard. We never make any deductions from the deposit unless it is justified and of course the tenant has chance to discuss and dispute. We do also take a landlords instruction on matters such as this. Happy to discuss with your direct, you can email me on sophie@llcoproperty.com Sophie lang - director

Good Afternoon Lynn, thank you for your review and I am sad to see such negative feedback for the team. I know that your property was very niche and we had to organise viewing blocks around your holiday lets, so these could only be at set days and times. Our team did keep you informed if we did have any relevant applicants who wanted to view within those constraints. I know that Liam took the lead and did send you 29 update emails from the 2nd September onwards, which was to keep you updated on our marketing progress. At the Market Appraisal we did discuss rent levels and at that time you set a minimum rent which the team endeavoured to achieve. We did secure a potential tenant which was agreed with you but sadly the applicant withdrew which was out of our control. I am discussing this feedback with the team so we can look at any areas that they can improve when communicating with landlords. We have let the majority of properties within a very quick timescale however with some more specialist properties this can take more time as we need to find the most suitable tenant for the rent the landlord wishes to achieve. I am happy to discuss with your further if you would like to contact me directly on sl@lewishaughtonwills.com - Best Wishes and Kind Regards Sophie Lang - Director

Good morning John. Thank you for your feedback. We have been receiving a high volume of enquiries, and I cannot seem to find your name on our system. Unfortunately if you are looking for student properties we do not have anything left available. The majority of student stock were let agreed in January or February. In relation to the four bed residential property, unfortunately Falmouth has what is known as Article Four which was put in place by the council. This means we cannot rent a property to three or more sharers, unless it his already rented to sharers or the landlord gets planning permission otherwise it is against the councils laws. Apologies but this is not our decision and is in place to limit student properties in Falmouth. I hope this answers your queries we do appreciate a lack of stock currently this is a countrywide issue but we are doing all we can to find homes for people.

Good Afternoon Hannah, I am sorry to see your one star review. I am happy to discuss any concerns you have direct if you could email me on sl@lewishaughtonwills.com

Hi William, We have looked through our records I can see you are not one of our tenants. However, contact us looking for some advice in regards to subletting at property that we do not manage. I can see that my colleague response in full with all the information you would have needed. Please contact me at cr@lewishaughtonwills.com to discuss any concerns. Kind regards, Charlotte

Dear Lola, If you could contact me direct on cr@lewishaughtonwills.com, I would be happy to discuss your reasons for the above review. Kind Regards, Charlotte Rayner