Thank you for your review, and please accept my apologies for the delay in responding. I have also reached out to you directly. I also want to assure you that our landlord is very hands-on and takes great pride in looking after both the property and our tenants. I sincerely apologise for the inconveniences you have faced during your tenancy. We do find that maintenance issues occur at the property, so we do invest in training and technology to ensure that issues are dealt with as quickly as possible. We request that all contractors contact tenants directly to gain access to the property when fixing issues tenants have informed us of. However, we do find that a contractor will contact one person in the group, and if they give permission for access, they might not inform the rest of the group. We have strengthened our agreement with the contractors regarding notifying tenants to access, and we have brought this to the attention of the landlord and asked him to make sure to get his contractors to notify all tenants on access. The garage roof issue was unforeseeable due to the strong winds, but the landlord organised the necessary repairs as quickly as possible to ensure your safety and comfort. As for the lock replacement on the first external door, the group requested this, and the landlord promptly agreed and arranged for the work to be done. As for the misdirected emails, I apologise for the confusion and inconvenience caused. There was a tenant swap during the tenancy, and they did receive some notifications about contractor visits. We updated this information as soon as possible. We greatly value your feedback and are committed to improving our services. If you have any further concerns or suggestions, please do not hesitate to reach out to me on charlotte@llcoproperty.com Thank you for your patience and understanding.