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Lang Llewellyn & Co

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

The portfolio that Lang Llewellyn manage for me is slightly tricky in its setup but they have come through and adapted very well. They have taken onboard our needs and requirements and have made changes to their own processes to accommodate. Overall have been very good and Millie Campbell has been a star performer.

Reply from agent

Thank you for your thoughtful review! We’re delighted to hear that our team. has been able to adapt and meet your needs effectively. Managing a complex portfolio can be challenging, but we’re committed to providing the best service possible. We look forward to continuing to support you in the future

4.00 /5

some of your staff like Lynn are perfect both in communication, and tenant concerns, but a few of them are just doing their job and not concerning humanitarian issues.

Reply from agent

Thank you for your feedback. We’re glad to hear that Lynn has been excellent in communication and addressing tenant concerns.

4.00 /5
Reply from agent

Thank you for your kind review

4.00 /5

I was a tenant at LHW for 3 years. The contract process was quick and easy, employees were helpful in the process. During my time at the property any issues such as leaks were quickly responded to and dealt with. They were very fair with returning deposits quickly after the end of the tenancy. I felt very secure with them. Not 5 stars because they could be more friendly towards students.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Hi Rebecca, Thank you for your review, we very much appreciate it. We of course are always working hard to improve our customer service and aim to have this at the forefront of our minds. Many thanks, Charlotte

4.00 /5

A brilliant service from all the staff we dealt with. during our recent house sale A special thank you to Liz Kevern always at the end of a phone Very supportive at the most stressful times

Reply from agent

Thank you for your kind review! We’re glad you had a great experience with our team, especially Liz Kevern. We hope that LLco can assist you in the future as well.

4.00 /5

Reliable and always willing to help.

Reply from agent

We are glad that LHW could provide you help. Please reach out if Lang Llewellyn & Co can be of assistance

3.00 /5

Very nicely laid out

2.00 /5

During lockdown we were without WiFi for nearly a month, got 10 quid compensation for sorting it all ourselves as they couldn't sort it with the utility company. Got charged 100 quid for cleaning I didn't sign off on. However, pretty good at getting the boiler and amenities fixed. Not the worst, not the best tenancy experience. Response: It's not my responsibility to be on the phone to sky for hours to fix a service, of which we paid yourselves to do. We hoovered, mopped, and dusted in every room for literally days to make sure you couldn't penalise, so a breakdown of 'cleaning issues' in your deposit description would have been much obliged. Thank you :)

Reply from agent

Morning Matthew, I am more than happy to discuss these issues with you directly. We absolutely appreciate that you had an issue with WIFI during your tenancy and my team did work hard to get the issue sorted including supplying dongles and troubleshooting with BT at the property. We did refund you the amount that you paid monthly for the Internet package. We did do a check out when you vacated and found cleaning issues, and you do have a chance to query this with us and via the DPS. If you would like to discuss with me do not hesitate to email sl@lewishaughtonwills.com

1.00 /5

Terrible company cancelled my viewing a few hours before i was due to go and see a property because I have kids even though on the website it was stated it was suitable for families. Another letting agents lying just to get more interest in the property.

Reply from agent

Thank you for your google review and all feedback in appreciated and please accept my apologise for the delay in replying. We sincerely apologise for the inconvenience caused by the last-minute cancellation of your property viewing. We understand how frustrating this must have been, we had received many enquiries on the property in questions and we had a number of viewings booked in on the day you were due to view the property. I apologise there seem to be some confusion we did have to cancel the viewing as the landlord has found their own tenants which was outside our control, and we did not want people to view the property knowing that the landlord an accepted an tenant for the property. We do not cancel viewings due to people having children. I have contacted you direct but if you would like to email me charlotte@llcoproperty.com

Contact details
Lettings Phone:

01326 3318120

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 13:00
Address

Pendennis Court, Falmouth Business Park, Water Rd, Falmouth, Cornwall, TR11 4SZ , UK, TR11

About

Lang Llewellyn & Co are a collective of trusted property professionals offering a range of property services to clients across Cornwall. Our team are genuinely passionate about what we do, family and community is at the heart of our agency. We are an independent and locally run agency, with close links to the local Cornish community. Whether you are a property owner looking to get advice on you biggest asset on whether to sell or rent, someone looking for a home in Cornwall to buy or rent or an investor looking to get the best from your savings our team at Lang Llewellyn & Co are here to help.

Our team

Charlotte Rayner

Association of Residential Letting Agents
Property Ombudsman Lettings
Relocation Agent Network
Tenancy Deposit Scheme
rightmove
Zoopla
Accompanied Viewings
Sales Progression
Manage / Negotiate
Accompanied Viewings
Sales Progression
Manage / Negotiate