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Lang Llewellyn & Co

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Where to start.....I asked this company to come and view my property for potential long term let. I said from the very start it was a niche property and relatively remote. The two agents that came were very charming (as always), were adamant that they wouldn't have any problems letting it, so much so, they put aside 2 days for 15 min viewings. As the first viewing day got closer, I had heard nothing from them, the day came and went as did the second viewing day, still I've heard nothing from this company (even though I am calling and leaving messages). Eventually I manage to speak to someone (not the original agent, I must assume she no longer works there), only to be told that they hadn't had any interest and to drop the rental price (which incidentally they insisted was the right price). And, this is how they have continued to do business, completely ghosting me and when I managed another brief conversation with someone, insisting I drop the price again (this is not what I expected from an established, team of trusted property professionals, offering a range of services to clients across Cornwall, passionate about what they do and helping people - their words definitely not mine!!). So, if you have a property you want to let anytime soon, I wouldn't recommend wasting your precious, valuable time (time you wont see again) on this company.............

Reply from agent

Good Afternoon Lynn, thank you for your review and I am sad to see such negative feedback for the team. I know that your property was very niche and we had to organise viewing blocks around your holiday lets, so these could only be at set days and times. Our team did keep you informed if we did have any relevant applicants who wanted to view within those constraints. I know that Liam took the lead and did send you 29 update emails from the 2nd September onwards, which was to keep you updated on our marketing progress. At the Market Appraisal we did discuss rent levels and at that time you set a minimum rent which the team endeavoured to achieve. We did secure a potential tenant which was agreed with you but sadly the applicant withdrew which was out of our control. I am discussing this feedback with the team so we can look at any areas that they can improve when communicating with landlords. We have let the majority of properties within a very quick timescale however with some more specialist properties this can take more time as we need to find the most suitable tenant for the rent the landlord wishes to achieve. I am happy to discuss with your further if you would like to contact me directly on sl@lewishaughtonwills.com - Best Wishes and Kind Regards Sophie Lang - Director

Contact details
Lettings Phone:

01326 3318120

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 13:00
Address

Pendennis Court, Falmouth Business Park, Water Rd, Falmouth, Cornwall, TR11 4SZ , UK, TR11

About

Lang Llewellyn & Co are a collective of trusted property professionals offering a range of property services to clients across Cornwall. Our team are genuinely passionate about what we do, family and community is at the heart of our agency. We are an independent and locally run agency, with close links to the local Cornish community. Whether you are a property owner looking to get advice on you biggest asset on whether to sell or rent, someone looking for a home in Cornwall to buy or rent or an investor looking to get the best from your savings our team at Lang Llewellyn & Co are here to help.

Our team

Charlotte Rayner

Association of Residential Letting Agents
Property Ombudsman Lettings
Relocation Agent Network
Tenancy Deposit Scheme
rightmove
Zoopla
Accompanied Viewings
Sales Progression
Manage / Negotiate
Accompanied Viewings
Sales Progression
Manage / Negotiate