Terrible customer service. I've viewed two properties with this agency and both have had awful communication. The second flat I viewed I was informed I had the first viewing slot and they couldn't let me come any earlier. When I got to the viewing the guy showing us around said that it would be on an application basis and not first come first served. When I phoned to put my application in someone had already paid a deposit. Now I had travelled a three hour round trip to view this as early as possible knowing things go quickly. But there was a clear lack of communication and incompetence from agents. What a waste of time and energy. So when I viewed the flat it was already gone. Not dissimilar to the first time I viewed something with them. Flat hunting is stressful enough without this mess of organisation. Strongly advise anyone against taking their business here. Maybe it's a silver lining that I wouldn't want a lease with this letting agency anyway.

Misleading and rude. Our group booked a viewing of a property represented by this group on the understanding that it was available to rent by students. On viewing the property I inquired again to ensure there was no misunderstanding and it was confirmed that it was available to students. On trying to place a deposit on the property the representative then said they would double check with the landlord again to ensure they were happy. We received a return phone call in minutes to inform us that the insurance had changed and the landlord couldn't take students. After further inquiry the representative changed their story, asserting that students were always ineligible and becoming quite aggressive in doing so. I would think seriously before letting any property through a company who through apathy or incompetence waste landlords money and potential tenants time.

Had a look on their site but the very first flat I clicked on is not even registered on the landlord register which is a legal requirement, they've put a false LRN in the Ad! Advertising such a property is an offence.. Needless to say we won't be asking to go and see any.

I rented a nice 2-bed flat in Merchiston from December 2011 to October 2013 (when the landlord, who lived in the penthouse right across our flat with his wife, terminated our lease on the grounds that he "wanted to move back in"). I'm giving them one star for not only charging us illegal agency fees, but also for completely ignoring my requests to return the illegal charges. I sent them 2 letters already and they didn't bother to respond. This is highly unprofessional.