Lucy at Curchods East Horsley was really very good during our purchase. She was professional, courteous, communicative, helpful and knowledgeable. She made the whole process simple and smooth. Would definitely recommend.

Looking for a perfect family house is never easy but especially at the current time. The Curchods team in East Horsley listened and cared about our requirements and went out of their way to support both buyers and sellers through the process. They are professional and responsive and we are very pleased with our ultimate purchase.

I recently purchased a house in West Horsley through Curchods in East Horsley. I found the staff to be very thorough and quickly able to understand what I was looking for and from that the sort of houses that would and wouldn't appeal to me. During the rather tortuous road from offer to completion they were always willing to help and tried to find angles to speed up the process. They kept me up to date at all times without being overbearing. A particular thank you to Kevin Richardson. Covid protocols were strictly applied at all times.

Good regular feed back and proactive liaison with all in the chain. Concerned empathy with client in difficult Covid times was reassuring.PositiveResponsiveness, Professionalism

Cosy offices well laid out with character.

19 Long Reach Purchase

Lucy was always there to update and chase actions when required to do so. It was a pleasure. Thanks

…

Excellent service by Robert Jenkins

We found Robert Jenkins service in connection with our purchase of Brokenwood, Ockham Road North, KT24 6PF to be top class. Whilst we were the buyer and not the selling client of Curchods we very much appreciated Robert's prompt and responsive handling of our questions being both competent and reassuring. A good job all round. Graham & Ruth Vickery.

I initially gave them one star as my husband and myself had not very pleasant experience with a couple of agents in their Kingston office (still left my initial comment at the end). However, they tried to make it right after we made an official complain to the director and our landlord. So I thought they deserve to get reviewed again after all the hard works they've made to resolve our problems. Michael, their Group Managing Director, is very genuine and trustworthy. He visited our place to investigate the issues all by himself and logged everything in details then he put all in action straight away. We were appointed with 2 new agents to look after our issues and they were very helpful and fairly fast in responses. It still took a couple of months to get most of things sorted but that was just because of the bookings with technicians. They were great with follow-ups and fast responses through out the whole process and we are very happy with our place now. I want to say special thanks to Michael for being very kind, genuine and supportive. ------------------------------------------------------------------------------------------- Initial review: Utterly disappointed with their service. They don't even deserve one star. The worst agent we've ever dealt with. Recently rented a flat through this agent in Kingston area but had to chase them up for over 2 months for a few issues as soon as we moved in but no one seems to care once they got the money. And there is no such contact/email details for official complain whatsoever on their website or anywhere. How sneaky. Hundreds of calls and emails. Lies after lies then no response. This is totally mis-selling. Maintenance promises on their contract is purely just a lie. Don't trust this agent. Avoid if you don't want to get tons of stress and ruin your new life plan.

Efficient . Good communication and most helpful in answering queries.

Curchods were efficient and readily available even at weekends to discuss the sale process and answer questions . Their attention to detail was great eg. excellent photos which were reviewed carefully as the season changed ..Lucy's liaison and support was especially good around exchange and completion of contracts..