Nicholas Humphreys - Nottingham
Nicholas Humphreys - Nottingham
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1.00 /5
Nicholas Humphreys is an absolutely appalling estate agents. Over the course of our year-long tenancy with them, we had many awful experiences. To name just a few... - My housemate had to sleep in our living room for two weeks as NH had failed to deal with the mould in his room that was making him very ill. He was still forced to pay his rent in full. - Upon moving in, the house was in a disgusting state, with bugs, cobwebs, mould, dirt, grease, and Blu Tack marks all over the walls. We cleaned all this and left the house in a better state than when we arrived, as our photographic evidence shows. However, NH still attempted to charge us hundreds of pounds for ‘cleaning’ and ‘maintenance’. - When disputing the unfair charges, I had to communicate with a member of staff who treated me very rudely. For example, he took 24 days to respond to one of my emails, yet accused me of lying when I told one of his colleagues that he hadn’t kept me regularly updated.NegativeResponsiveness, Quality, Professionalism, Value
1.00 /5
Scammed
1.00 /5
Had to chase them up for literally everything regarding the room. The room was unsatisfactory and they just seem concerned with the money they were getting from me than actually helping me out. We're uncompromising or understanding. Would not recommend.
1.00 /5
1.00 /5
Time wasters. Dont bother. Booked a viewing with them 5 days in advanced and I had to book time off work for the viewing. I got a call 15 mins before the viewing saying the house is gone. Wasted my time and my time off work. Not recommended.
1.00 /5
Awful customer service. Cancelled our viewing twice, once 10 minutes before the viewing was meant to take place. We had already left to view the property. Would never recommend this letting agent. We were never treated as a customer, more of a chore.
1.00 /5
Honestly shocking. I lived in a Nicholas Humphreys house for a year. Worst mistake ever. The oven, tumble dryer, drains and some of the lights in the house were all broken for large proportions of the year(some from when we first moved in). We were told to fill out forms online to file to get them fixed. We did so for each of these things multiple times. None were fixed bar the oven, which broke again 2 weeks after. We proceeded to try get it fixed again, and nothing came of it - shock. At the end of the year we left the house in a state certainly not dissimilar from the state we were welcomed to when we moved in (apart from we accidentally left a few items behind). As a result of this we were charged £300 for a cleaning fee which was just utterly ridiculous. We have photos from when we moved in to prove the state of the house was very similar but of course, this did not matter. Therefore getting our deposit back was a nightmare as we felt we were being scammed. When we finally gave into them and decided to just take what we could of the deposit, as we are all students and needed our money back, we sent our details in and still did not receive the money back for an inordinate amount of time on the grounds that “we hadn’t all sent our details”. We all have proof we sent our details in before we were forced to inquire. To this day we still don’t have our money back. Worst service ever.
1.00 /5
This filthy agency rents out unfinished accomodations to students (archer house). Compensation has been promised but has yet to be specified 6 months in. Compensation was also promised for not being able to move in on time due to their incompetence however I have yet to receive that too. Laundry was unavailable for 2-3 weeks at the start. 6 months in it's difficult to receive mail and packages unless you want your packages to be opened by other people as packages were once dumped in a bag and left at the front entrance of the whole accommodation. No reception, no mailbox. Some items for the room such as the headboard was only given 4 months in, the TV was fitted on unprofessional so the TV came out of the wall however this was fixed. The common room is still unfinished and hasn't made any progress since November. It seems like they are trying to cut costs as the quality of this accommodation is not only awful but is unfinished. This in unacceptable and no one should even pay for an unfinished product when the finished product was promised for September 2018. At the time of this review it is February 2019. Unacceptable agency as they should look after their clients and only provide the best if they actually cared about customer satisfaction. Here is where a Nicholas Humphrey employee will write a lazy message explaining how it's not their fault even though these faults and problems occur due to ones incompetence. Replying to edit: It should be your responsibility to check your own property listings to protect your customers. The deflecting of responsibility is disgusting. Yes. The name is different.
1.00 /5
Wanted to put 0 star however not possible. Awful experience with this estate agent. When signing the contract the most basic part of it being the cost, we calculated that the numbers were incorrect and they were attempting to charge us more than the total rent. It took several members of staff to finally realise that our maths was correct and they amended the contract, very unprofessional and also unprepared as this appointment had been arranged for a while. Plus the house had been rented for the previous year and therefore how difficult is it to print a new contract to be signed? We then moved in to a house with smoke damage which they said was "habitable". Took a lot of arguing to get them to agree to paint over this as they maintained that the property could be lived in safely ! The walls were not even cleaned, one coat of paint was used to attempt to cover the smoke damage, just on the walls not ceiling or skirting boards. Due to the guttering being full and inefficient extractor fans (kitchen and bathroom) the property was damp and mouldy. This was reported however after months of waiting, a contractor came to view it and stated we would need a dehumidifier, which never materialised. One of the rooms did not even have a desk chair which arrived 4 months after moving in due to us asking repeatedly. If any repairs were needed, despite non-urgent repairs having a 28 day deadline, this never happened and each time we had to keep chasing them to fix things despite their online fixflo reporting system. Just because it is a student property does not mean they should ignore these basic things. With an administration fee of £150 each, as well as a checkout fee of £90, I do not see what this money was used for as they are totally inefficient. Upon returning the keys, which we signed for, I received a phone call over a week later asking us to leave the property and return the keys. Luckily we had proof that we had returned our keys by signing for them! So unprofessional, also very rude staff on the phone. The deposit took forever to be returned despite leaving the property immaculate, especially as when we moved in it was filthy despite having "professional cleaners". The property manager at the estate agents left but we were not told this and therefore were emailing him with no response for months, until we spoke to them on the phone and they said he had left and they were assigning a new property manager. After finally speaking to her, it was apparent she knew nothing about the property and was of no help. Would never ever use them again and even the landlord was leaving for another estate agents.
1.00 /5
