Thank you Veneeth. Daniel

Good morning Shirley. Thank you for taking the time to post a review. We do try to update the landlords when there is something to tell them and will take on board your feedback and ensure we are communicating with our clients more often. Many thanks Daniel

Thank you Geraldine I'm pleased we were able to help. Daniel

Hello Bami As I explained to you we always insist on a viewing in person so we can choose the most suitable tenant for our landlords. Having someone view for you and talking to you over FaceTime does not allow you to see the property properly creating potential issues if you moved in and we cannot assess you as a suitable tenant for our landlord on FaceTime. You also stated that you finish work at 5pm and live 2 hours drive away. As our office closes at 5:30pm you would be expecting a staff member to wait around until 7pm to conduct a viewing. I wouldn't ask that of my staff when we can arrange viewings with other applicants during normal hours. To give yourself the best opportunity of finding a suitable property you might need to take a day's holiday during the week and book in as many viewings of available properties as you can. Regards Daniel

Hello M Moore Can you expand on your comment and rating please as we don't recognise your name as someone we gave dealt with and we don't know why you have left a 2 sar review Daniel

Hello Alicia I will check and reply to your statement when I have checked the facts but as the incident you mention was nearly 2 years ago i have to retrieve the correspondance. I do note you stayed for a further 21 months in the property! For future reference when using Ai to create reviews you should read them before publishing and nake sure you insert the approprite information where requested for example where it says (insert Belvoir agent name here) Daniel Hello Alicia I have now retrieved the emails from archive and reviewed the issues in your review. This relates to an issue reported over Christmas 2023 / New Year 2024 about 20 months ago, but you still decided to continue your tenancy until the end of August this year so I presume you were still happy to stay in the property until you ended the tenancy. You reported the hot water was not working on the 26th December (Boxing Day) and I contacted you to explain there was a backup immersion heater switch that could be used. On the 1st January 2024 you emailed to say that the backup switch had only worked for 1 day and had not worked since. So you had waited from the 27th December to the 1st January to inform us. The plumber attended on either the 2nd or 3rd January and reset the backup immersion thermostat so you had some hot water and ordered the new part required for the main thermostat. The plumber fitted the replacement part when it arrived. With regards to the parking spaces all tenants are given a plan showing their allocated space when their tenancy starts as you were. We did not instruct or agree to tenants changing spaces. This is something you can agree amongst yourselves. When someone parked in your allocated space instead of putting a polite note on the car informing them they were using your space you started parking in another residents space until that tenant asked us to find out whose car it was and we emailed all the residents reminding them of their allocated spaces. You then decided to agree with another tenant to change spaces which seemed to cause more even issues and so I had to instruct everyone to only use their designated spaces. It is not our responsibility for damage caused to cars in the car park or which could possibly have been caused when the car was parked in another location but only noticed when the car was parked at the development. I presume you had no proof of another tenant damaging your car so hopefully did not approach them about it. Daniel

Hello Irine I'm sorry you felt you had to complain about the service you received. I have reviewed the emails between you and Paige and can see that you didn't answer the initial questions sent to you to be answered before we arrange a viewing but instead asked for a link to the advert for the property the address of which was in the subject of the email. You did ask again another 2 times for a link to the advert and yes Paige could have looked up the advert for you and sent you a link instead of which she sent you the address details and advised that you could find the property on Rightmove/On The Market etc. She did suggest you call the office so any queries could be answered but I don't believe you did. I will advise Paige that in future that she could give more assistance when requested by tenants looking for a property we have advertised.

Hello Shelly. I have checked back through our system and have no record of having dealt with you at all. Are you sure you are referring to the correct office/agency ? Hello Shelly I now realise your son had enquired to view a property with us but couldn't view in person. I explained to him it is our policy potential tenants must view to make sure they are happy with the property and also to make sure we are happy with them as potential tenants. You had then called the office asking if you could view for him and I explained the same to you. Other agents might be happy to rent a property to a tenant they have not met but we are responsible for a landlords expensive asset. I am sure if the property was yours you would expect the agent to carry out due diligence, especially meeting the potential tenant. I'm sorry that on this occasion we couldn't help him find a property. Daniel