Hello Irine I'm sorry you felt you had to complain about the service you received. I have reviewed the emails between you and Paige and can see that you didn't answer the initial questions sent to you to be answered before we arrange a viewing but instead asked for a link to the advert for the property the address of which was in the subject of the email. You did ask again another 2 times for a link to the advert and yes Paige could have looked up the advert for you and sent you a link instead of which she sent you the address details and advised that you could find the property on Rightmove/On The Market etc. She did suggest you call the office so any queries could be answered but I don't believe you did. I will advise Paige that in future that she could give more assistance when requested by tenants looking for a property we have advertised.