Hello Alicia I will check and reply to your statement when I have checked the facts but as the incident you mention was nearly 2 years ago i have to retrieve the correspondance. I do note you stayed for a further 21 months in the property! For future reference when using Ai to create reviews you should read them before publishing and nake sure you insert the approprite information where requested for example where it says (insert Belvoir agent name here) Daniel Hello Alicia I have now retrieved the emails from archive and reviewed the issues in your review. This relates to an issue reported over Christmas 2023 / New Year 2024 about 20 months ago, but you still decided to continue your tenancy until the end of August this year so I presume you were still happy to stay in the property until you ended the tenancy. You reported the hot water was not working on the 26th December (Boxing Day) and I contacted you to explain there was a backup immersion heater switch that could be used. On the 1st January 2024 you emailed to say that the backup switch had only worked for 1 day and had not worked since. So you had waited from the 27th December to the 1st January to inform us. The plumber attended on either the 2nd or 3rd January and reset the backup immersion thermostat so you had some hot water and ordered the new part required for the main thermostat. The plumber fitted the replacement part when it arrived. With regards to the parking spaces all tenants are given a plan showing their allocated space when their tenancy starts as you were. We did not instruct or agree to tenants changing spaces. This is something you can agree amongst yourselves. When someone parked in your allocated space instead of putting a polite note on the car informing them they were using your space you started parking in another residents space until that tenant asked us to find out whose car it was and we emailed all the residents reminding them of their allocated spaces. You then decided to agree with another tenant to change spaces which seemed to cause more even issues and so I had to instruct everyone to only use their designated spaces. It is not our responsibility for damage caused to cars in the car park or which could possibly have been caused when the car was parked in another location but only noticed when the car was parked at the development. I presume you had no proof of another tenant damaging your car so hopefully did not approach them about it. Daniel