Hello Shelly. I have checked back through our system and have no record of having dealt with you at all. Are you sure you are referring to the correct office/agency ? Hello Shelly I now realise your son had enquired to view a property with us but couldn't view in person. I explained to him it is our policy potential tenants must view to make sure they are happy with the property and also to make sure we are happy with them as potential tenants. You had then called the office asking if you could view for him and I explained the same to you. Other agents might be happy to rent a property to a tenant they have not met but we are responsible for a landlords expensive asset. I am sure if the property was yours you would expect the agent to carry out due diligence, especially meeting the potential tenant. I'm sorry that on this occasion we couldn't help him find a property. Daniel