I would like to sincerely thank John Shepherd for the excellent service in helping me secure an apartment. I am especially grateful to Sophia and Holly & Katie for their outstanding … More

The best letting agency I have ever seen. The whole process was so smooth and quick and the communication from the workers was very thorough. Thanks to Katie and Bailey for helping me out :)

A wonderful experience. I got a tenancy set-up from John Shepherd and it went really smooth. Very quick in their dealings and best customer service, particularly their agent “Katie” helped me arrange accommodation swiftly. Highly Recommended

Easy to use with amazing support from their team!

They never respond to queries on Rightmove.

First time buyer of an apartment and having had the displeasure of dealing with John Shepherds as the estate agent for the property. The agent assigned to liase with the apartment was not helpful and barely knew anything about the property. In addition, alot of what was agreed before moving in had not been done. To make matters worse, they claim some of the agreed works had been done but I have proof that either nothing had been done or was done poorly. I mean, how hard is it to replace 4 light bulbs... The unprofessionalism of the agents involved has left a very sour taste in my experience on the property ladder. Should you have the option, go elsewhere.

Worse estate agents by a country mile. Be warned, STAY AWAY!

For anyone renting out their property with John Shepherd please be aware of their no deposit scheme as they charge you extra fees upon moving out. They added an unlawful professional cleaning charge against me on the tenacy agreement which contradicts the tenant act 2019 as these changes are prohibited. To dispute £320 charge you have to pay £260 before proceeding to their adjudicator. Please be careful if you are with them so you won’t end up in a situation like mine. Please be aware they are not professional in their Derby branch

By far in a way the worst estate agent I have ever rented through. 1. They forgot about the viewing I had booked, so they had to divert someone who turned up 45 mins late. 2. They only gave us 1 key for a 2 bed flat and told us to get any others cut, I’ve never had this happen with other estate agents. 3. They don’t hold spare keys so the only time I’ve ever lost my keys in my 8 years of renting, they couldn’t get me into the flat. 4. They tried to charge me something like £350 to add someone onto the tenancy, when the amount written in law appears to be much less. 5. Despite getting the flat through a representative from their Nottingham office, they didn’t tell us to post the keys into their Burton office which led to them attempting to charge us a late hand in fee when we handed them in to the Nottingham office. 6. We have had at least 3 different employees managing our flat over the course of ~a year as they all seem to keep leaving. 7. Upon ending the tenancy, they charged something like £100 to polish a bathroom tap and a lot more for fair wear and tear. This is a warning to avoid John Shepherd.