The agent Paula Offiler has been incredibly kind and efficient since the start of my property search. She was always reachable and helpful with any questions I may have and continues to do so with any of my enquiries. She is very professional and made my flat search (while being based in a different city) very efficient and smooth. I am very happy in my current flat and it wouldn’t have been possible with Paula’s continuous support! Thank you for everything :)

The process of moving in was extremely quick and easy. Paula showed me around, was clear about everything and answered all my queries. Rianne took me through the process and was very prompt in communicating. Overall received an excellent service, would recommend them to anyone.

So far my experience with

So far my experience with John Shepherd has been very positive. They are available when needed and ready to support and follow-up in case of repairs. Charlotte Ford has been my point of contact and she's always kind and respond quick to any query. For all my colleagues and friend coming to live in Birmingham, I am giving the contact and recommendation to talk with John Shepherd.

"So far my experience with..."

So far my experience with John Shepherd has been very positive. They are available when needed and ready to support and follow-up in case of repairs. Charlotte Ford has been my point of contact and she's always kind and respond quick to any query. For all my colleagues and friend coming to live in Birmingham, I am giving the contact and recommendation to talk with John Shepherd.

Have been looking after my

Have been looking after my apartment for a few years and Very happy with their professional service.Always willing to assist.

"Have been looking after my..."

Have been looking after my apartment for a few years and Very happy with their professional service.Always willing to assist.

Very poor service. I resent

Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.

if i could rate 0 stars i would. communication is non existent until you have to go into the branch and speak to somebody in person. they have no problem reaching out when they want money though. staff are passive aggressive, condescending, and speak down on you just because you are a student. the whole "joint tenancy" contract is a complete exploitation of students and the agency refuses to help when there are any issues regarding lousy tenants, their morals and ethics are nowhere to be seen. there were several occasions where staff and handymen turned up to the property with no notice at all. this letting agency is nothing but money hungry. at the end of my tenancy i am being charged for £50 to remove a bag of rubbish, £50 to slide the tv back into its bracket on the wall, £55 to replace "mattress protectors" on the beds which were never even there in the first place when i moved in, £275 for a "deep carpet refresh" even though when i moved in the carpets were completely soiled and ridden with stains; they obviously charged the previous tenants the same carpet refresh, just to not even do it. when you eventually do get an answer from somebody at the agency, you will be told one thing only to be told another thing by somebody else when you contact again. not only is there no communication between yourself and the agency, there is no communication amongst them either. this letting agency is exploitative, money hungry, careless, and contradictory. AVOID AT ALL COSTS!!!

John shepherd’s Nottingham Student services have been horrendous. Overcharged us rent as our tenancy was less weeks than we paid for. Tried getting in contact for the past 4 months and have heard nothing back. Now they aren’t even answering calls or emails. Honestly feels like they have tried to scam us just because we are students. Honestly awful.

This company is not trustworthy. Poor communication & professionalism. Could not possess my property- served notice wrong my agents, second time court struck out claim as agents failed to serve deposit prescribing information to tenant. I would urge current landlords to move agents urgently to protect them self. These agents are incompetent.