If you're considering renting a flat with them, I strongly advise against it. My experience with John Shepherd was frustrating. They consistently neglected maintenance requests and often failed to respond to my emails. I reached out numerous times to my property manager, Ashley Bignel, but received no replies. When my toilet broke, it took two weeks for them to address the issue after i reported like 10 times. After I moved out, they attempted to deduct my deposit for repairs on items that had already been broken before my tenancy. I urge you to reconsider and explore other options instead of renting from this company.