The process of moving in was extremely quick and easy. Paula showed me around, was clear about everything and answered all my queries. Rianne took me through the process and was very prompt in communicating. Overall received an excellent service, would recommend them to anyone.

So far my experience with

So far my experience with John Shepherd has been very positive. They are available when needed and ready to support and follow-up in case of repairs. Charlotte Ford has been my point of contact and she's always kind and respond quick to any query. For all my colleagues and friend coming to live in Birmingham, I am giving the contact and recommendation to talk with John Shepherd.

"So far my experience with..."

So far my experience with John Shepherd has been very positive. They are available when needed and ready to support and follow-up in case of repairs. Charlotte Ford has been my point of contact and she's always kind and respond quick to any query. For all my colleagues and friend coming to live in Birmingham, I am giving the contact and recommendation to talk with John Shepherd.

Have been looking after my

Have been looking after my apartment for a few years and Very happy with their professional service.Always willing to assist.

"Have been looking after my..."

Have been looking after my apartment for a few years and Very happy with their professional service.Always willing to assist.

Very poor service. I resent

Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.

Avoid at all cost. They constantly harass tenants and they never fix anything. I rented 8 apartments before this but this is the most shocking ans abnoxious estate agency I had to deal with.

Still waiting for repairs i reported in October, happy to contact me when they put my rent up but won't fix any problems, disgusting.

The worse agents in the country. Avoid at all costs!!!!! If you have any issues you’ll wait months waiting for anyone to respond. Never reply to email and never call back.

John Shepherd are the worst letting agents I have dealt with. Staff are poorly trained and don’t understand tenancy deposit laws and rules. Failed to return undisputed deposit funds back for 6 months. Please avoid them at all costs.