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Martin & Co Crystal Palace

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

A good local agent with knowledge of the area. Understanding, patient and communicative. We felt we were in good hands and could discuss any concerns with ease. We sold our house relatively simply and we would happily recommend Martin & Co Crystal Palace to serious vendors in the area.

Reply from agent

Thank you Clare, you had a lovely house and the new owner will love it as much as you did I am sure.

4.00 /5

James was responsive and helpful in what proved to be a drawn out process with various legal hiccups. The team nudged it along to completion. An agency I would return to.

Reply from agent

Thank you Amanda, we would be delighted for you to return to us should the need arise.

4.00 /5

We rented through Martin&Co and were looked after by Steven and Annabel. Both very helpful and quick to respond to queries and concerns, would recommend!

Reply from agent

Thank you Beth, we are happy that you were happy.

4.00 /5

We rented through Martin&Co and were looked after by Steven and Annabel. Both very helpful and quick to respond to queries and concerns, would recommend!

Reply from agent

Thank you Beth, we are happy that you were happy.

4.00 /5

Excellent, thorough, competitive. Found a buyer quickly and sale was completed efficiently. Thank you James.

Reply from agent

Our pleasure Daniel, thank you for your review.

4.00 /5

Good service from a local agent who knows the area & property they are selling and is speedy and efficient in their dealings. They were helpful and prompt with responses and advice. A pleasure to deal with.

1.00 /5

Stay away from this agency! As a tenant I wouldn't recommend it to anyone. After 12 years of renting they breached the contract by giving only two months notice in the middle of the contractual year. In addition to that they kept for themselves £1700 deposit without giving any explanation. Pure rubbish!

Reply from agent

Disappointing to read this. That’s an interesting perspective on the facts. The tenancy was a contractual periodic tenancy and the notice served was valid. The landlord asked that the deposit was retained to cover rent arrears. Your deposit is currently held at the DPS and we have not taken any action in this regard. We will be seeking the full deposit- towards arrears- which you will have an opportunity to dispute at the DPS. As such your review is inaccurate and strikes me as defamatory, perhaps you could remove it, or confirm that your complaints are not factually correct.

1.00 /5

extremely bad experience. I called to view a one bed flat for me and my partner and the agent on the phone was extremely rude and apprehensive about our jobs. I told her that I am a journalist and my partner works in gallery administration, and she tried to dig for even more details (she wanted to know when we graduated etc) after I disclosed our salaries. When I said to her that I wouldn't be calling if we couldn't afford the place, she got very rude. I understand that an agent wants to know the income, but suggesting that one can't afford a place, when that isn't true is just overstepping the mark a bit. I called after to cancel the viewing since we didn't feel comfortable after their rude behaviour. Avoid if you can!

1.00 /5

Made an appointment to view their advertised property 2 days prior before the actual viewing. The lady that took my call did NOT put this booking in their diary nor made any parties aware of the viewing. I have travelled to the property this morning and waited outside the house, called up Martin & Co and they replied that they have forgotten to put this in their diary. Useless & Complete waste of my Time !!

1.00 /5

I went to view a property on 10/6/22 and estate agent, Michael, would not let me view the property due to being 10minutes late for the appointment. He had not told me that I had 10mins to view the property and having told him that I'd travelled far he still asked me to rearrange to another date. I found this rude and not accommodating, especially because he had not said that I'd only have 10minutes to view the property. My reviews therefore are not views of the property but of Michael, whom I found to be quite rude and unhelpful.

Reply from agent

Sorry you had a negative experience Winston. Sometimes our agents have tight diaries and we can't impact everyone else in the diary because one person is running late. Well, we could, but it wouldn't be fair to everyone else that was on time. Sometimes we can, and will, wait for people, but it wasn't possible on that day I'm afraid. Not sure we deserve a 1 star review because you were late though.

Contact details
Sales Phone:

020 8771 9990

Opening hours

Unknown

Address

70 Church Rd, Upper Norwood, Crystal Palace, London, SE19 2EZ, UK, SE19

We specialise in sales, lettings and property management in Crystal Palace, Sydenham, Penge and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Directors James Gough and Lucy Hopkins opened Martin & Co Crystal Palace in 2011. Passionate about property and having lived in the area for 10 years, both have expert on-the-ground knowledge and provide exceptional customer service to local residents. Located in South London, Crystal Palace benefits from a village feel whilst being an integral part of the Capital, with wonderful parks and open spaces, and is ideal for both families and professionals. Our team Martin & Co Crystal Palace makes letting or buying your property as stress-free as possible. If you have a property to let or are looking for an investment in or around Crystal Palace, please do get in touch with a member of the team. For all property enquiries or to arrange a valuation, please call Martin & Co Crystal Palace on 0208 7719990

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