Worst experience They are nice in the beginning. However, when they lost the flat Stephanie was unable to offer an alternative to the flat we passed the reference for, I still receive calls from their partner agency- Rent for Sure(Sophie) willing to discuss the love that never happened!!! Totally unprofessional, despite numerous emails I have sent to Streets ahead and Rent for sure.

Horrible Customer Service Pretty sure their deleting their bad reviews would not recommend this Estate Agent title says it all. Check their trust pilot reviews for the honest opinions.

Zero star rating, they are so poor, in everything

I rented the property from this agency, the first issue I had was that I was waiting for the property 2 weeks because apparently they were doing an refurbishment of the property, when I received the keys and went to move staff to the property it end up that nothing was done at the property and before I received the keys I had to wait 2 hours because they said that the cleaning service is there, which was a lie same as the refurbishment of the property. I’ve send so many email to the agency about problems of the property such as broken wash machine and dishwasher. The agency is unresponsive and only thing they are calling me about is rent payment which is always payed on time.

My recent experience with this branch when purchasing a property has been the worst I have ever had. The property was misrepresented from the initial viewing and throughout the sale. The lease details, the position of the seller, the history of the marketing and future timescales were complete lies which were discovered later on. The result of the transaction was that nothing happened for 8 weeks, the sale moved nowhere and the seller ended up reducing his property from 250k to 180k, i can only imagine how much money their client has lost due to their incapability to manage a sale, poor advice and blatant deception. Danny Midani is the branch manager who dealt with the seller, he did not add an ounce of value to the transaction and the lies (it may have been cluelessness) came from a negotiator called Jo. I welcome, with pleasure, a challenge to my comments by streets ahead and have proof of all the above, I will be proceeding with a formal complaint to the company and thankfully another property.

Worst experience ever! They booked an appointment at 4 pm to receive keys from their office and when i go there it was closed without any notice and nobody answered the phone. They insisted i paid everything without even having a date confirmed for the move in. Would not recommend to anybody absolutely as there are many other agencies out there with far better service.

useless been waiting months for my toilet to be fixed come home today to my boiler not working which I've never had a gas safety certificate for absolutely rubbish communication with anyone from streetsahead a complete joke

This is the first time we have use Streets Ahead to move. The property is great but prior and during the move, Streets Ahead South Norwood Branch have backtracked on several things, and have essentially called us liars. We approached them with concerns personally and privately, when asked to review their services on Facebook, and received the following: Maxime (Lettings Manager) denied all conversation about an issue, Aidan (Lettings Negotiator) implied that we were lying on that topic. Furthermore a non-working key that was assured to be replaced, has now been advised that the landlord will have to sort it. To boot, we received claims that Streets Ahead was constantly in touch throughout the process. This was not the case (e.g. we had to sort the problems that their reference company had), I had to chase them, rather than them calling us, and on one occasion we found ourselves left in London on the key pick up date without being told it has been postponed. Thankfully we had not turned up with a van full of belongings on that date, it being a work day. Overall, Streets Ahead is willing to take your money and move you very quickly, but exhibits poor communication and an unwillingness to address or correct their mistakes, being very quick to shift blame onto you. I don't appreciate being called a liar when the issue had been raised prior to even placing a deposit, in person and in writing.

Avoid them - if a property is listed with two agents use any other agent. Simple things like telling you which power meter is yours is beyond them. Simple customer services and urgency are ignored. They will tell you they will do something and then tell you they didn’t say that - even when in writing. #AVOID

I have booked several viewings with this agency and they have not been fully transparent about other people making offers on properties and appear to be more concerned about the people who have made an offer rather that making the property available for all people to view. They made me wait for a whole week to view a property as they said viewings were only taking place on Saturday only to tell me the day before that the property has gone. I even called for the details of the property and they did not say that someone has put down an offer so it may be likely that your viewing would be cancelled. They didnt even send me the details, just sent me a text the next day saying viewing is cancelled. I would not recommend this agency if you need to move urgently.