Start of tenancy: We are new tenants with Manning Stainton. We had mainly dealt with Jan during the viewings, Kimberley/John during the referencing process and Kay during the key collection. I found Jan to be very lovely and friendly during ALL our viewings with Manning Stainton. She was very accommodating and even made us laugh! Kimberley and John were really helpful, clear & prompt with their responses during the referencing process; which made made me feel at ease. Five stars! During tenancy: We have been living at the flat for almost 3 years. We have ongoing maintenance issues not sorted, they arrange irregular inspections, they initially screwed up registering our deposits and the property managers who were supposed to care for us during this time have horrific terrible communication between them so far. End of tenancy: The landlord had tried to take my whole deposit for damages in my flat when I decided to leave. Being lucky enough to have experience with the DPS system and having evidence (photos & videos) sent to the managing agent & DPS of all the repairs that had not been sorted throughout my tenancy, I had fought my case against this and had managed to get back 2/3 of my deposit. Given I had tenanted the flat for 5-6 years there were naturally some damages which I put some of my own money towards from the deposit. Overall, manning Stainton weren’t good at looking after the flat in general. Poor communication with the tenant and amongst themselves, also not efficient enough when carrying out any repairs to the flat.

Streets Ahead Croydon: Seemed nice and friendly initially when trying to get you on board but with …

Worst property management ever As a tenant I reported the shower hose having a problem on the 24th April 2024. The water flow was weaker then a bartender pulling my beer from a tap. They sent someone to check it the next day and saying need a new tap sth like that. Up to today, 14th May 2024, still no updates. I haven’t had a decent shower for 3 weeks.

The absolute worst! Very disappointed as I was recommended to use as the team in Crystal Palace are incredible. This branch - unresponsive, unreliable and unprofessional. And if you do choose to, please familiarise yourself with the complaints procedure as you will need to use it!

Worst experience just because we didn't like the property after viewing & he started speaking rubbish & was agresssive over phone & when my husband told that we will record your call the guy immediately disconnected the call...worst customer representatives i have ever come across. I could have given minus rating if possible.

Avoid them, lack of professionalism. Not recommended neither for tenants or landlords. They do viewings with hundreds of people booked for the same time. Also I paid deposit and had moving date, so i collected the key, went to to the flat …

Never ever go with Street Ahead.They provided me a tenancy with fully unprofessional way.Before the payment they said everything will be clean and taken care of. …

Don't waste your time! You continously chase then when you finally get a response dare you ask any further questions because before you know it they give the flat to someone else, even if you were clearly one of the first to enquire lol! Great customer retention guys!! You are told in that time the landlord is not responding but funny that because the next reply is, its gone!! Georges response time is awful and overall very unhelpful from start to finish! It seems this is a pattern per reviews!!! Oh and to finish, the property is still on the market a week and half later! I guess the property being occupied was another lie guys and you make your decision based on emails comms!

If there was a zero review I would have gone for that. The experience from start till now has been filled with lies and deceit. Katraielle Grant From Croydon lied to us and got us to pay to deposit by saying that the landlord has accepted our offer and then the next day emailing us to say that she tried calling us to say that the landlord cannot move out of property on agreed date. She didn't attend any of our calls or responded to our email. I am trying to get my deposit back. They're a scam. Stay away from all of these guys.