Dear Natasha, Thank you for taking the time to share your experience with us. We are sorry to hear that we failed to meet your expectations and deliver the level of customer service that we strive to provide. At Streets Ahead, our priority has always been to deliver exceptional customer service and experience. I am sorry to hear that this was not the case in your situation. I would like to take this opportunity to assure you that we take all feedback seriously and will use it to improve our processes. If you have filed a complaint through our "complaints procedure," I would like to assure you that it will be thoroughly reviewed and addressed as soon as possible. Please feel free to contact our dedicated customer service email at talktous@streetsahead.info, where our team will be happy to assist you and ensure that any outstanding issues are resolved to your satisfaction. Again, I apologise for the inconvenience and frustration you have experienced and would like to thank you for bringing this to our attention. Best regards, The Streets Ahead Team