I do not recommend this estate agent if you are a seller. My flat was eventually sold, but issues I encountered: - Repeatedly entering the property for viewings using keys I had provided without knocking. This infuriated the tenants, whose simple request was that they knock first, and caused a breakdown in my relationship with them. - Using the key to permit their damp surveyors to access the property (which by this time was empty) when I had asked them to cancel this appointment. Surveyors left the ground floor window open. It was open for 2 months until I next visited the property. - Once I had accepted an offer, the mortgage lender's valuation came in lower than the price agreed. The agent repeatedly tried to force me to accept the lower price, telling me I had no choice. I refused and insisted on negotiating. In the end the buyer and I split the difference. - Agent dealing with the sale would not return my calls (unless he had something he wanted to speak to me about). For example, I called three times over the course of one week, each time leaving a message asking for a call back asap, and never heard back.

Worst experience ever! They booked an appointment at 4 pm to receive keys from their office and when i go there it was closed without any notice and nobody answered the phone. They insisted i paid everything without even having a date …

Worst experience They are nice in the beginning. However, when they lost the flat Stephanie was unable to offer an alternative to the flat we passed the reference for, I still receive calls from their partner agency- Rent for Sure(Sophie) willing to discuss the love that never happened!!! Totally unprofessional, despite numerous emails I have sent to Streets ahead and Rent for sure.

Unfortunately I have to echo the thoughts of the previous reviewer, how on Earth they get positive reviews is beyond me. Had a awful experience with the Croydon branch. Completely non responsive and almost criminal in some of their behaviours.

Worst experience ever

Organised viewings for two separate flats on two days via this estate agent. No show on both occasions. Difficult to get anyone on the phone to find out what happened. No callback, no apologies. Avoid.

Zero star rating, they are so poor, in everything

Horrible Customer Service Pretty sure their deleting their bad reviews would not recommend this Estate Agent title says it all. Check their trust pilot reviews for the honest opinions.