I do not recommend this estate agent if you are a seller. My flat was eventually sold, but issues I encountered: - Repeatedly entering the property for viewings using keys I had provided without knocking. This infuriated the tenants, whose simple request was that they knock first, and caused a breakdown in my relationship with them. - Using the key to permit their damp surveyors to access the property (which by this time was empty) when I had asked them to cancel this appointment. Surveyors left the ground floor window open. It was open for 2 months until I next visited the property. - Once I had accepted an offer, the mortgage lender's valuation came in lower than the price agreed. The agent repeatedly tried to force me to accept the lower price, telling me I had no choice. I refused and insisted on negotiating. In the end the buyer and I split the difference. - Agent dealing with the sale would not return my calls (unless he had something he wanted to speak to me about). For example, I called three times over the course of one week, each time leaving a message asking for a call back asap, and never heard back.NegativeResponsiveness, Quality, Professionalism, Value