Very unprofessional letting company to deal with. This branch is managed by Daisy Mills who is impossible to get through and doesn't return calls or emails. IF you do get through to Daisy, she is particularly unhelpful when trying to deal with any issues reported. Make sure to have everything you deal with this company in writing/email to have as evidence, they are known to lie and go against your property contract. They do not reply to phone calls or call back when a message is left and also ignore emails when you issues were reported. You have to chase Streets Ahead to get anything fixed or addressed in their properties. They neglect and ignore maintenance issues with their properties, then when you leave try to charge you for these same repairs out of your deposit. My property had many issues including damp and a roof leak but issues were ignored and reported as normal "wear and tear". Also had ongoing fire alarm issues for months where the London Fire Brigade called out many occasions, the list goes on. If you are looking for a reliable lettings agency, do not use this company.

Having dealt with Streets Ahead for over a year whilst renting a property that was managed by them, I cannot recommend that tenants and landlords avoid them enough. They are unprofessional, unresponsive and unhelpful. Having found the property through Streets Ahead and having a good experience, we couldn’t have known the trouble that would come from moving over to the property managing team. The property had not been cleaned in between tenants, which we raised and were ignored, we were not made aware of things like how to pay our water bill even after asking multiple times, there were things broken in the property that we were promised would be fixed but were never even looked at and the list goes on. When moving out, they tried to tell us that our notice period was much longer than it was, say that we were liable for cleaning fees (which is illegal and the property was left in a better state when we left to when we arrived) and when returning the key to the office, no one even confirmed that they had been received, even after chasing it up. The cherry on the cake was that it took 4 months for our deposit to be returned and only after we chased multiple times and had to eventually raise it with our deposit agency. We then agreed an amount to be returned through the deposit agency, to which a smaller amount was returned. Taking an unagreed amount of a deposit away is detrimental to people’s next steps. Unfortunately, we are not in a position that we can push this any further and it is clear that they are aware and preying on this. I can imagine we are not the first that they have taken advantage of and will not be the last. I can only highly advise tenants and landlords alike to avoid streets Ahead at all costs. Specifically the Croydon branch.

They have rented us property in croydon without a washing machine and its over 20 days i have been calling and emailing them even escalated to the senoir members of the Croydon central branch but no one bothered to call or write back to us to update that if they are doing anything at all, feels like dealing with dead people. VERY VERY POOR CUSTOMER SERVICE.

Absolutely terrible. Firstly when calling up to enquire about a lettings property the person I spoke to didn't know the specifications of a HMO, I would suggest giving some training in this area. Upon arriving at the property, listed as a 3 bed on Rightmove, I was greeted by the owner and not an agent, which I was not expecting, who informed me that the property was actually only a 2 bed rather than the advertised 3 bed. She also proceeded to tell me that I was the 3rd viewer today who had turned up expecting a 3 bedroom property and been sorely disappointed and that the agent had given out the wrong address as well. I had to take an hour out of my working day to attend this viewing, to not even step foot in the property due to this incompetence on Streets Aheads' part. Not impressed at all.

Very rude, unprofessional, and incompetent. If you can avoid.

They have rented us property in croydon without a washing machine and its over 20 days i have been calling and emailing them even escalated to the senoir members of the Croydon central branch but no one bothered to call or write back to us to update that if they are doing anything at all, feels like dealing with dead people. VERY VERY POOR CUSTOMER SERVICE.

Critical: Professionalism, Responsiveness I would not recommend Streets Ahead to anyone. We paid a holding deposit for a house in Croydon through Rayaan and he gave the house to someone else and kept lying to us that the owner is out of town and the that the tenants have not found a place yet. This went on for about a month. We kept calling the office but they always say he's not there and he will call us back but he never did. So a couple of days before the move in date we went over to the new house to see if the tenants are still occupying the house only to find the house empty. We then went to Streets Ahead to confront Rayaan and he started lying to us until we told him he should not bother because we have visited the house and found it vacant. Was he trying to scam us?? They eventually paid us back the holding deposit but we were very disappointed to lose the house.