So disappointed..

We bought a house in Anerley, which Streets Ahead were marketing. We found out dealings with the estate agents to be fine, but they've spoilt our opinion of the company by refusing to collect their "SOLD" sign, from the front of our house. We've phoned several times and they keep fobbing us off, hoping we'll take the sign to the tip on their behalf.

It’s taken me three months to get my tenancy deposit back and that’s only because I got the tenancy deposit scheme people involved. These agents started ignoring my emails after I moved out, didn’t even bother to communicate or give any explanation for the delay. They also allowed the landlord into the flat without my consent on one occasion. Avoid these agents if you are a tenant.

Due to a lack of training of the employees at this company (Mo) I could be out over £1000. I also spoke to management and they have only agreed to retrain their employee. There was no effort to help me recover the money I have lost due to their lack of due diligence.

I had an appointment to look at a house on October 27th and today I went and half an hour before our meeting they asked me for information about my annual earnings, I sent it and I had already informed them by phone. A week ago I came from a long distance and slept for a total of 4 hours. I paid 29 pounds for the ticket. I took a taxi to Croydon and was about to get there when I got a message saying it was cancelled. I went straight to the office and asked why I cancelled it. They told me straight to my face, I'm lying. They said the landlord gave it to someone else and they had a bit of a sarcastic attitude. They did not inspire any trust. They are people who lack tolerance and respect.

STOP leaving your lights on at night. It shines into all of the Leon House flats and there’s severe light pollution in our apartments. We are unable to get any sleep. We will report this to the council

I must have enquired about a property or signed up via Zoopla at some point about 2 months ago and this estate agents just will not leave me alone, I receive approx 6-10 emails a day from various estate agents and phone calls daily even though I have blocked their number they call me from other numbers. I have unsubscribed please stop contacting me it’s doing too much and so annoying

The most amateur, unprofessional bordering on fraudulent company I have ever had the experience of doing business with. No reply to phone calls, no reply to messages, no reply to emails. The property I rented was riddled with Rubbish and fire alarm issues. The London Fire Brigade called out on 5 separate occasions over one weekend. Nothing was ever done by Streets Ahead despite being notified by tenants. If you are looking for a lettings agency to ensure a smooth process, do not use this company.

Very very worst agency I never ever seen like this before. Please don’t believe with this agency, please don’t proceed with this agency. No response to call , no response to message and mail. There is no responsible person for our house also . We have so many small small issues and we have big issues with hot water. We are making call and mail for that issues for last 2 months . Not a 2 days 2 months. Still no response. Everyone is saying and blaming other people or otherwise they will say the responsible person or the landlord is on leave like that , they are saying chilly reason. Still our issues are not evaluated. It’s very very very worst agency. Please don’t believe this people.