Thank you for taking the time to share your experience. We are truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how stressful it must have been, and we appreciate how disappointing it can feel when things don’t go as expected. While the Shared Ownership department would have guided you through their process, we recognise that it may not have been clear or straightforward from your perspective. Please rest assured that we are carefully reviewing your complaint to ensure it is addressed thoroughly and fairly.