Hi Brian, Thank you for taking the time to leave a review. I understand the frustration of missing out on properties. Due to our enhanced marketing as standard, our properties do command a higher level of interest than the norm. A lot of the time, it isn't possible to get all of the interested parties through the door, so we have to carefully vet each viewer and work on a first come first serve basis. Doing this allows us to provide the absolute best possible service to our client. As a family run business your allegation of selling properties to friends can be very harmful, however, I'd like to assure you that isn't the case. We pride ourselves on being Cheshires leading people-first estate agents and acting ethically is one of our root values. I'd love to grab a coffee with you to discuss how we can assist finding your dream home, my number is 07407 484128 if you'd like to take me up on this offer. The coffee is on me! Kind regards, Josh Gilchrist Associate Director

Dear Karen I'm very sorry if we've let you down. I've sent you an email so that I can find out more from you as to why you feel so disappointed Kind Regards Andy Heath Director

Hollie Thank you for getting in touch and I am sorry that we could not place you in the property. Sadly information that wasn't available when you first applied became apparent through the referencing process. Northwood are the landlord's of the property in question so any loss is ours to bear. Your holding deposit has been returned within 2 working days of agreeing the let would not proceed in line with the Government regulations. If you wish you can raise a complaint with The Property Ombudsman at www.tpo.co.uk Kind Regards Andy Heath Director

Dear Rosalyn. We provided several suitable tenants which you turned down in part because they were NHS workers. We will not discriminate against NHS workers. We have completed our part of the contract in full, providing suitable tenants, we have not charged you a penny and we robustly deny any breach of contract. Your criteria are too harsh and contrary to the guidance of our regulator, The Property Ombudsman. As such we can no longer in good faith continue to act for you. If you believe we have breached the contract please take us to court. Further to your request we have offered to continue to find tenants as long as we do not penalise NHS workers. Please call the office if you would like to proceed Andy Heath Owner

Dear Grzegorz I'm sorry that you feel this way however I would stress that we never seek to take unnecessary deductions from deposits. The charge was for a contractor to visit the property and reinstall the curtain poles that you had taken down. We do not take any fees for contractor works and act purely on behalf of the landlord, there are no commissions or incentive for us overcharge, however where costs are incurred that are the responsibility of the tenant we will always ask for a contribution. As the property was being re-let immediately we had to act quickly and unfortunately we could not accommodate your request to complete the works yourself. Should you feel that we have acted incorrectly you may pursue a complaint with our redress provider The Property Ombudsman

David, I'm sorry if our service has disappointed, please feel free to contact me directly on andrewheath@northwooduk.com and I will investigate your complaint. Kind Regards Andy Heath Director