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Northwood - Crewe & Sandbach

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Good professional advice and service. Would recommend

5.00 /5

Northwood are amazing landlords & everyone in the sandbach office are so friendly & will do anything for you. Strongly recommended from myself who's been a tenant for 5 years. Very professional. 😀 X …

5.00 /5

As a landlord we are really pleased with the professional and friendly service. Rena is always helpful and nothing is too much trouble. We will continue to use the Sandbach branch of Northwood with confidence.

5.00 /5

As a Landlord we have found Northwood exemplary. They work extremely hard to ensure the right property & Tenant match. A friendly, down-to-earth, straight talking Service.

4.00 /5

I have used Northwood for both renting a property and for selling. I found both teams to be very proactive and professional. A big thank you to Sue in the Sales Office for all her help and support during our recent house sale, and to Rena for her help with renting our son's house. Both sales and rental processes were clearly explained and charges were very competitive. I wouldn't hesitate in using Northwood again!

4.00 /5
Reply from agent

Thanks Fifi S. Glad we could help

4.00 /5

Great Service, very helpful and friendly staff

Reply from agent

Thanks Kim, glad we could help. Andy

4.00 /5

a very helpful estate agent!!!! who were very helpful and accomadating towards the things that needed done...all very polite and friendly...i would deffinatley suggest to a friend

1.00 /5

Avoid Northwood Sandbach & Crewe – Extremely Disappointing Experience! I want to warn others against renting or buying through Northwood Sandbach & Crewe. I wish I had read the Trustpilot reviews before we rented a property through them. After moving in, we were shocked to see a For Sale sign outside the house just a month later. We assumed it was a mistake, but when we asked, the agency told us the landlord intended to sell the house with tenants still living there. We were not informed of this beforehand. To make things worse, the agency started bringing viewers into the property frequently, trying to sell it as soon as possible—while we were still living there. This was already stressful, but things quickly got worse. The boiler stopped working, leaving us without heating or hot water for two weeks in freezing winter weather. The landlord ignored the issue, and the house began to smell of mould, with mould visibly growing on the walls. When we contacted the agency for help, they simply replied by email: “Deal with the landlord — not our problem.” Eventually the boiler was fixed, but the problems didn’t stop: • The kitchen tap was leaking constantly • The bathroom sink was blocked • Drainage was broken • Mould kept spreading across the house After just five months, we had no choice but to move out. Despite everything, the agency deducted £360 from our deposit for picture hook holes, and £125 for a garden bed where I had planted wildflowers—for bees! Northwood Sandbach & Crewe do not protect tenants or act in their best interest. I strongly urge all tenants and buyers to stay away from this agency. Consider this a warning based on direct experience.

Reply from agent

Hi Lana, Thank you for your feedback. We’re genuinely sorry to hear about your experience, though we do need to clarify our role in this instance. Northwood Sandbach acted on a let-only basis and were not the managing agent during your tenancy. This means we were not involved in the day-to-day running of the property, repairs, or deposit deductions. Our involvement was limited to introducing you to the landlord and facilitating the initial tenancy setup. From that point onwards, the landlord was fully responsible for managing the property and handling all communication, maintenance, and tenancy matters directly. We understand how frustrating your experience must have been and appreciate you taking the time to share it. Kind regards, Josh

Contact details
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Address

9 Hightown, Crewe & Sandbach, CW11 1AD, UK

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Crewe & Sandbach Office

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