Communication was excellent and calls were always returned. The sales negotiators went the extra mile to find out why delays were happening.

We can't speak highly enough of the service we received. We don't live in Coventry and the whole sale was managed by Payne's who went far above and beyond the call of duty.

I would like to say huge thank you to Melanie and her team at Payne Associates - Earlsdon office. I would have never completed my purchase without Melanie's hard work. I was very impressed by the helpful and intelligent advice and support. I couldn't be happier with the service that was provided. Highly recommend !

Siobhan impresses right from the off!.. we had a property which we were struggling to sell with one of the online estate agencies, so we thought we’d give Payne’s a try, given all the positive things we’d heard about them. We were assigned Siobhan with her initial promise of ‘I will sell your property!’. Her infectious energy and enthusiasm make you feel like you’re in good hands, and words aside, we knew as soon as we met Siobhan that she’d be the one to find us the buyer we were looking for. Professional, knowledgeable, straight talking but above all really down to earth which makes for a totally refreshing change and one which (if you’re selling your property) you’ll be very grateful for. If Siobhan is anything to go by, Payne Associates must be Coventry’s go-to estate agency. They certainly will be for us.

Our house sale did not go to plan for numerous reasons but as soon as we moved our Eatate agent to Paynes and Siobhan Harrington was assigned to sell our property, she put in everything in order to help us sell for the price it deserved. If I was to sell again, I would be going straight to Siobhan. She goes above and beyond to support the stressful process and I would not hesitate with who I would sell with again. She really cares about the customers she looks after and knows everything there is to know about marketing the property and selling.

I have been a landlord for a couple of years and have been dealing with a few letting agencies in Coventry. From my experience I think Payne is the best of them. First, they have deep understanding for the current renting market, their evaluation is very reasonable to landlord and tenants both sides. Some agency dose not want to make much efforts so gives much lower renting price and that cause landlord loss; other agency in order to attract landlord thus give too high price, then make the property stay on market long, thus also cause landlord loss. The manager of Payne letting, Claire evaluated my property with excellent consideration, my property has been let only one day on the market. Second, the ladies in the letting office work efficiently and professionally. I mainly communicated with Lauren by email, I always get her reply on time. The most important is she pays attention to details, from arranging view, to getting reference check, to sign the contract every step she always get me clearly informed during the whole process. the other ladies, such as Olga and Angela have helped the process quickly and smoothly done as well.I am happy to let Payne to rent and manage my property. Although I have to spend some money ( it is very fair price compared to other agents), it gives me a peace of mind and therefore it is worthy

Great to see u today at the Earlsdon Festival, thank you again for all you did for us in selling our home ! You restored our faith in Estate Agents !

Thanks to all the team at Earlsdon Office