Jarrod is a very competent negotiator, very attentive, provides great updates on the situation and was very welcoming at viewings. The only small concern that cropped up was the timing of the check-in not being confirmed (it was only half an hour different so not the end of the world)

Efficient professional service with sound local advice.

We have been with Martin and Co for almost 7 years and they were amazing for the first 4-5, but the last couple of years (after a change in employees) we have seen a decline in customer service. Our last tenancy from 2020 to 2021 took 6 months to get sorted (when all it needed were a couple of words changing). Last month we had a bath leak and it took them a few days to send someone out to fix it. I sent the branch a long email about my disappointment in the service and this went ignored. This past week our boiler has broken and it has taken them (after daily chasing by phone) 6 days to get in touch with a contractor to actually fix it, who had to order a part and won’t be able to fix it for another 3-4 days. We have no hot water or heating, and won’t have done for up to 10 days, which are required by law. Our usual contractor has told us that delays are due to Martin and Co and almost never the landlord or contractor (especially when it comes to important issues). We have also found this to be largely true. Incredibly disappointing, when before this time we were very happy with the service.

Not bad place it's okay. Could do with improving but pleasant experience otherwise.

As a new renter I was hoping for a better first encounter. Had an online viewing arranged with Gary Everett and during the phone call the entire atmosphere was very uncomfortable; like I was wasting their time. I explained the situation and wanted to proceed with all options but Gary did not want to waste his time.NegativeProfessionalism

As a new renter I was hoping for a better first encounter. Had an online viewing arranged with Gary Everett and during the phone call the entire atmosphere was very uncomfortable; like I was wasting their time. I explained the situation and wanted to proceed with all options but Gary did not want to waste his time.

Never agin will I use Martin & Co. in any capacity. Their main weakness is the reliability of their lines of communication. Only once in two years did someone actually get back to me when they said they would, that was to inform me of the return of the deposit and even this was pretty much on the latest date they could possibly have done so without us contacting the TDS. I have had to chase them on numberous occassions throughout the tenancy, repeatedly getting their "answering service" which does exactly what it's name suggests, they answer but that is it. They say they will get somebody to call back but not once in 2 years did this happen and I have lost count of the number of times I got through to this service (you very rarely get through to the actual office). We have had an inspector turn up unannounced and a typical example of the speed of their communication lines is that it took nearly 6 months to get a shower in the house fixed. Towards the end of the tenancy they kept informing us of visits that didn't happen and I have dealt with quite a few rude staff members. I rarely recieved any apologies and consistently was made to feel as though I was in the wrong when I raised a complaint. They are also not upfront about the scale of fees, some of the fees increased by 50% without any notification to us. Stay away unless you want to have to fight and put in hours of effort to get anything done. I am not saying they were terrible for one reason, the landlord did not increase the rent during the two years, although I am not sure what Martin & Co. had to do with this.

Worst customer journey I have ever been on! We listed our property with Martin and Co a month ago and they have to be the worst run business in Colchester! They don't chase up viewers, they forget to pass on feedback and when we asked for … More