Never agin will I use Martin & Co. in any capacity. Their main weakness is the reliability of their lines of communication. Only once in two years did someone actually get back to me when they said they would, that was to inform me of the return of the deposit and even this was pretty much on the latest date they could possibly have done so without us contacting the TDS. I have had to chase them on numberous occassions throughout the tenancy, repeatedly getting their "answering service" which does exactly what it's name suggests, they answer but that is it. They say they will get somebody to call back but not once in 2 years did this happen and I have lost count of the number of times I got through to this service (you very rarely get through to the actual office). We have had an inspector turn up unannounced and a typical example of the speed of their communication lines is that it took nearly 6 months to get a shower in the house fixed. Towards the end of the tenancy they kept informing us of visits that didn't happen and I have dealt with quite a few rude staff members. I rarely recieved any apologies and consistently was made to feel as though I was in the wrong when I raised a complaint. They are also not upfront about the scale of fees, some of the fees increased by 50% without any notification to us. Stay away unless you want to have to fight and put in hours of effort to get anything done. I am not saying they were terrible for one reason, the landlord did not increase the rent during the two years, although I am not sure what Martin & Co. had to do with this.