We were first time tenants and finding the whole process a little daunting. ..Then we met Milly! She immediately put us at ease and helped us find a great property . She was so helpful and endlessly patient whilst we navigated the online forms. Nothing was too much trouble. Always greeted with a smile and a very professional and pleasant company to deal with.PositiveResponsiveness, Professionalism

I work all over the UK and I've needed to rent many apartments over the last 10 years. Of all the estate agents I've dealt with, Northwoods stand hand and shoulders above the rest. Their care, level of service and professionalism are of the highest standard and I would recommend them to anyone. The entire team at the Cheltenham office are a credit the business. If I need to rent again, Northwoods would be my first choice.

I found Northwood to be a very good estate agent. Out of all the ones I have dealt with during my years of renting, Northwood are the best. Particularly Lin, she has been lovely to deal with and always helps with my queries and problems very quickly and professionally, always happy and helpful.PositiveProfessionalism

When my previous letting agency was sold to Northwood, I was a little apprehensive about the change of hands. However, the time showed that Northwood staff are very professional, respond quickly to their best ability to help. I'd recommend Holly Brooks, Senior Property Manager with 100% certainty that she will be helpful, fast responding and with a smile.PositiveResponsiveness, Professionalism

Very professional letting agent service - friendly and helpful with excellent communication skills, the people easy to talk to. Nicky is fantastic, as is Lin. I was buying a house, hence the reason I left the rental property, which took a long time to go through, but by talking to them and telling them exactly what was happening for both our benefits, it all helped the process. I would highly recommend Northwood to anyone looking to rent, or a landlord wanting to rent their property out. Thank you all staff for everything 🥰PositiveResponsiveness, Professionalism

We rented through Northwood Cheltenham for two years. During that time we were very impressed with the level of service provided. Any problems with the property were addressed quickly and efficiently. We have been treated fairly and sympathetically and we highly recommend Northwood.PositiveResponsiveness, Professionalism

Northwood have managed our Cheltenham portfolio for several years and always done a fantastic job. Holly Brooks is very responsive and will always have a solution for any problem. Feedback from our tenants on the management is also positive which from my experience is fairly rare and clearly a sign of the great work they do.

Had both properties managed by Northwood for quite a while now. Lovely staff friendly and responsive. But a big shout out must go to Holly Brooks, who i regard as my property manager. She does such a great job, sorts out all the issues with efficiency and professionalism AND is great to talk to on the phone ☺PositiveResponsiveness, Quality, Professionalism, Value

Northwood acted as agents for me when I moved abroad and rented my property out for 5+ years. In all that time I felt the house was in good hands and the interactions between us regarding maintenance, etc was a breeze. Northwood recently handled the sale of the house too - made particularly tricky during the pandemic - but once again you’ll find no complaints from me. Everything was handled as professionally and efficiently as possible. I wouldn’t hesitate to recommend both their rental and sales services.PositiveResponsiveness, Quality, Professionalism, Value

I have rented through Northwood at multiple different addresses over the last 3 years and the service has been nothing short of stellar. I have always felt supported while renting through them, and they are always extremely fast and reliable when it comes to handling tenancy queries/tenancy changes. I have usually always spoken to Lin and Holly, both of whom have consistently been extremely friendly and respectful. However all of the staff I have spoken to have always gone out of their way to help both my housemates and I when needed. Cannot fault Northwood; truly a perfect renting experience!PositiveResponsiveness, Quality, Professionalism