When my previous letting agency was sold to Northwood, I was a little apprehensive about the change of hands. However, the time showed that Northwood staff are very professional, respond quickly to their best ability to help. I'd recommend Holly Brooks, Senior Property Manager with 100% certainty that she will be helpful, fast responding and with a smile.PositiveResponsiveness, Professionalism

Had both properties managed by Northwood for quite a while now. Lovely staff friendly and responsive. But a big shout out must go to Holly Brooks, who i regard as my property manager. She does such a great job, sorts out all the issues with efficiency and professionalism AND is great to talk to on the phone ☺PositiveResponsiveness, Quality, Professionalism, Value

Northwood have managed our Cheltenham portfolio for several years and always done a fantastic job. Holly Brooks is very responsive and will always have a solution for any problem. Feedback from our tenants on the management is also positive which from my experience is fairly rare and clearly a sign of the great work they do.

Very professional letting agent service - friendly and helpful with excellent communication skills, the people easy to talk to. Nicky is fantastic, as is Lin. I was buying a house, hence the reason I left the rental property, which took a long time to go through, but by talking to them and telling them exactly what was happening for both our benefits, it all helped the process. I would highly recommend Northwood to anyone looking to rent, or a landlord wanting to rent their property out. Thank you all staff for everything 🥰PositiveResponsiveness, Professionalism

We rented through Northwood Cheltenham for two years. During that time we were very impressed with the level of service provided. Any problems with the property were addressed quickly and efficiently. We have been treated fairly and sympathetically and we highly recommend Northwood.PositiveResponsiveness, Professionalism

Northwood manage my small portfolio of both HMO and single let properties and I have been very happy with the service I have received to date. Good tenants have always been found for all of my properties quickly and any issues with repairs etc sorted promptly with minimal fuss. Holly has been my main contact at Northwood for around 5 years now, and I have been very happy with the personable and professional service she has given to a high standard throughout this time period. I am often away overseas for several months at a time and knowing Holly and the others from Northwood have been looking after my interests is always reassuring. Thank you. OliPositiveResponsiveness, Professionalism

Northwood have been managing our property for the past year and I have been thoroughly impressed by the service they provide. Holly Brooks has been my personal property manager and is fantastic. She is extremely helpful and cooperative, as well as being efficient and hard-working. I cannot sing her praises highly enough, and I would absolutely recommend Northwood.PositiveResponsiveness, Quality, Professionalism, Value

Northwood acted as agents for me when I moved abroad and rented my property out for 5+ years. In all that time I felt the house was in good hands and the interactions between us regarding maintenance, etc was a breeze. Northwood recently handled the sale of the house too - made particularly tricky during the pandemic - but once again you’ll find no complaints from me. Everything was handled as professionally and efficiently as possible. I wouldn’t hesitate to recommend both their rental and sales services.PositiveResponsiveness, Quality, Professionalism, Value

I have rented through Northwood at multiple different addresses over the last 3 years and the service has been nothing short of stellar. I have always felt supported while renting through them, and they are always extremely fast and reliable when it comes to handling tenancy queries/tenancy changes. I have usually always spoken to Lin and Holly, both of whom have consistently been extremely friendly and respectful. However all of the staff I have spoken to have always gone out of their way to help both my housemates and I when needed. Cannot fault Northwood; truly a perfect renting experience!PositiveResponsiveness, Quality, Professionalism

Nikki and the whole of her team cannot be faulted. We've been renting through them for private accommodation for 3 years, had the odd issue with fixtures as you would expect but they have always dealt with them superbly and quickly. The whole team is very professional but still retain a friendly and approachable manner. Not wanting to leave anyone out but having dealt with Holly, Milly and Lisa on a regular basis, I have found them all to be excellent. Whether you are a landlord looking for a letting agent or looking to rent a property yourself, I cannot recommend Northwood highly enough. Wishing you all the best, DuncanPositiveResponsiveness, Quality, Professionalism