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Northwood - Cheltenham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Cannot reckoned highly enough. I was a tenant through them for over four years. Every issue delt with in a timely manner, all the staff were friendly and accommodating, never had any fear of raising any issues with them. A wonderful experience and would rent/buy through them again. 5stars.

Reply from agent

Thank you so much for your wonderful review and your 5 stars! It truly means a lot to us. It was an absolute pleasure having you as a tenant for over four years, and we’re so glad to hear you always felt supported and comfortable coming to us with anything you needed. The team will be thrilled to hear your kind words. Wishing you all the very best for the future, and you’ll always be welcome back should you ever need us again — whether renting or buying. Thank you again, The Northwood Team

5.00 /5

Since Nikki and the team took over managing my tenancy a number of problems with the property were addressed quite quickly (they hadn't been previously). They were always very professional, efficient and courteous. I would highly recommend them.

Reply from agent

Thank you so much for your lovely review. We’re really pleased to hear that since taking over the management of your tenancy, we were able to resolve the issues quickly and make a positive difference to your experience. Your kind words about the team’s professionalism and efficiency mean a great deal to us. Thank you for recommending us — it’s truly appreciated. Wishing you all the very best, Nikki & the Team

5.00 /5

We rented from Northwood for 5 wonderful years. When anything went wrong in the house, both Northwood and our lovely landlords were quick to act with kindness and compassion. Although prices did rise occasionally (as everything does) we found the rises to be incredibly fair, and in fact we found the price to be a fair bit lower than it probably should have been compared with similar properties for the location. We were sad to leave, and would have stayed much longer if we hadn’t have bought a house. When it came to moving out, Northwood were very flexible and considerate with viewings and always kept us in the loop which was nice - and even change viewings around us. We’d heard horror stories from a lot of renters (not through Northwood) about getting their deposit back, so we were utterly shocked when they decided to give us everything back. Although the house was left very clean and tidy, we’d expected money to be taken as that just seems like the way these things go. I think this speaks absolute VOLUMES about both our landlords and Northwood - and it really just sums up my review that they were excellent from start to finish. Lastly everyone at Northwood is friendly and approachable and a little shoutout to Nikki, Lin, Lisa and Julie for always looking after us. We wish them and the land lords all the best. Thank you. A & T (No 30)

Reply from agent

Thank you so much, A & T, for taking the time to leave such a thoughtful and detailed review. It truly means a lot to the team and to your landlords. We’re thrilled to hear that your five years with us were such a positive experience and that you felt supported throughout your tenancy — from maintenance issues to move-out arrangements. Returning your full deposit is always our goal when a property is looked after well, and we’re glad it gave you peace of mind. Your kind words about the team — Nikki, Lin, Lisa, and Julie — are very much appreciated and I know they’ll be delighted to hear them! It’s been an absolute pleasure having you both as tenants, and we wish you every happiness in your new home. Thank you again for everything, The Northwood Team

5.00 /5

Really good letting agents — we had a great experience with Northwood and would highly recommend them!

Reply from agent

Thank you for your kind words Tom , we will miss you as tenants :)

5.00 /5

I would highly recommend Northwood! Any issues we raised during our tenancy were dealt with quickly without any hassle. Very responsive staff who were very friendly to deal with. Really positive experience from start to finish.

Reply from agent

Thank you so much for your kind review! We’re delighted to hear that you had a positive experience throughout your tenancy and that any issues were resolved quickly. Your feedback about our team being friendly and responsive means a lot — we always strive to make the process as smooth and stress-free as possible for our tenants. It was a pleasure having you with us, and we really appreciate your recommendation! Warm regards, The Northwood Team

5.00 /5

😊 I would highly recommend Northwood in Cheltenham. Nikki and her team always go the extra mile in looking after their tenants and any queries are dealt with quickly and efficiently. Thank you for looking after us and our furry doggies 🐾🐶🥰 …

Reply from agent

Thank you for the lovely comments we and we look forward to having you back as tenants in the future . Kindest regards Nikki

5.00 /5

I had a fantastic experience with Northwood. Selena was incredibly helpful and pointed me in the right direction, putting me in touch with Nikki. Nikki was brilliant- she told me about a property coming onto the rental market and gave me a great tour. The service from start to finish was outstanding. The whole process was smooth, professional and friendly. I would highly recommend Northwood to anyone-excellent service all around!

Reply from agent

Thanks Cerissa , your comments mean a lot and we are looking forward to having you and your family onboard

5.00 /5
Reply from agent

Thank you

5.00 /5

Friendly and highly efficient, went out of their way to elevate the stress of moving home. Highly recommended.

Reply from agent

Hello Huw, many thanks for your comments and I hope you have settled in well to your new home . Kind regards Nikki

5.00 /5

An extremely professional and understanding team. They are friendly and easy to communicate with. Would also like to say a special thank you to Lisa and Julie, couldn’t have been more helpful

Reply from agent

Dear Rick, Thank you very much for your lovely comments and I am delighted to hear that you have received such good service from Lisa and Julie . Kind Regards Nikki

Contact details
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Address

11 - 15 Prestbury Road, Cheltenham, GL52 2PN, UK

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Cheltenham Office

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