Dear Mr Jones, Please accept our apologies for the breakdown in communication regarding your enquiry for the property we are listing in Keynsham Street. It appears that our CRM system has erroneously sent emails following your enquiry. I understand a senior member of our sales team has tried to communicate with you over the past few days to progress your enquiry. We sincerely hope we can assist you with your property search as it is our aim to provide excellent customer service and clearly we have not met that high standard when your enquiry was first received. If you would like to contact me personally regarding this issue or any other property related matter, my direct line is 01242 216299. Yours sincerely - Jeremy Prosser MNAEA, Managing Director