"Rogue..."

They've failed to maintain and repair the property for years. It shouldn't have been let in this state. They've refused to do repairs or pay for damage to my property caused by long standing mould, damp, water ingress and sanitation flooding. I've been left to clear up their mess on all occasions. They access my home without notification or permission. Only now they been served a Legal Improvement Notice, have they started work after 3 years of my suffering this, although it's been known to them for many years and just been left. Despite their having 6 months to do the work they've exceeded the time limitation and the Council have allowed this! I've been left homeless sleeping on floors, in expensive Airbnbs at my cost and in my car. They believe it's inhabitable, I've now been told to move back into a filthy flat that's in disrepair, damp, with bullying neighbours, inadequate heating, fire risks and it being cluttered. I can't access my bedroom, hall, lounge, kitchen or dining area due to their mess and disrepair. It's making me ill and putting me at risk.

It's so upsetting and anxiety provoking when I fulfil everything I have to, keeping my flat in an immaculate condition, furnish it like it's your own, always pay rent, make improvements at my own cost, to be treated so terribly unfairly. My beautiful 70s theme lounge has had mould, damp, water leakage since moving in. I've reported everything, as is my duty but repairs are left to get worse and I'm agued with and sometimes even blamed!! My beautiful furniture / items are now damaged and have not been restored /replaced. I've just had to replace the washing machine that's never worked, too. It's hard to feel safe when immediate neighbours are inappropriate and involved with disability hate, ASB and again nothing's done. It's really difficult and depressing. Private renting in this town is hellish. There should be more help and regulation to protect fabulous tenants like me. I more than fulfil my obligations. I'm afraid letting agents and landlords repeatedly do not.NegativeResponsiveness, Quality, Professionalism

It's so upsetting and anxiety provoking when I fulfil everything I have to, keeping my flat in an immaculate condition, furnish it like it's your own, always pay rent, make improvements at my own cost, to be treated so terribly unfairly. My beautiful 70s theme lounge has had mould, damp, water leakage since moving in. I've reported everything, as is my duty but repairs are left to get worse and I'm agued with and sometimes even blamed!! My beautiful furniture / items are now damaged and have not been restored /replaced. I've just had to replace the washing machine that's never worked, too. It's hard to feel safe when immediate neighbours are inappropriate and involved with disability hate, ASB and again nothing's done. It's really difficult and depressing. Private renting in this town is hellish. There should be more help and regulation to protect fabulous tenants like me. I more than fulfil my obligations. I'm afraid letting agents and landlords repeatedly do not.

One of the worst agency ever. Rude. Unhelpful. Wouldn't recommend in anyway. Steal your money. Stay away from them. ⚒️🛠️⛏️❌🚫❌🚫⭕❌ …

One of the worst agency ever. Rude. Unhelpful. Wouldn't recommend in anyway. Steal your money. Stay away from them. ⚒️🛠️⛏️❌🚫❌🚫⭕❌ …

It is unfortunate to know that when you deal with certain companies that the human element is none existent. Life happens and usually compromises can be met. So if you are happy to deal with a company that is just business focused CJ Hole is fine, as the customer is not their main priority, just what is transacted through the books.

"Deceptive Marketing - an..."

C J Hole advertised a flat in Montpellier Chelternham as a two bedroom flat while Cheltenham Council had imposed a Prohibition/restriction under the Housing Act 2004 section 20 for any person NOT to habitate one of the rooms on healthy and safety grounds ... i.e. this was a one bedroom flat with a potential storage room full stop. C J ignored all that legal requirement and deceptively marketed the flat as a two bedroom and set rent as if it was a two bedroom flat. Thorough viewing was not possible during Covid restrictions so I obtained the flat under the assumption C J Hole were honest and signed a contract in good faith and based on the deceptive marketing information provided by C J Hole. I became aware of the restriction only when Cheltenham Council surprisingly contacted me later to inspect the flat if the restriction/Prohibition was being complied with. When I challenged C J Hole about why they had tricked me by withholding crucial information about the flat on the non-inevitability of one on the bedrooms when I had made it clear I was after a two bedroom flat they came with dodgy excuses first. Instead of apologising C J Hole opted to force me to pay a new out of the market rent ignoring the fact that it's them who had trapped me into a property not suitable to my needs. On objecting to their demands they started bombarding me with relentless threats and harassment emails - ignoring the fact that it's them who had withheld crucial information when they tricked me into a tenancy agreement. At another huge cost I had to look for another two bedroom just a few months after moving into their flat - a stressful, costly and daunting timing consuming exercise. C J Hole showed no regret let alone care! C J Hole are part of the small percentage of estate agents that put money before anything else: a reckless, no concern for tenants welfare, rogue and a criminal estate agent to avoid!

The pictures on the website showed a beautifully prestine town house. When we arrived, the house was just completely the opposite, including mould on all of the windows, damage to the ceiling and dirt everywhere. I don't find it acceptable that CJ Hole advertised the property one way when it was clearly not up to that standard.

The pictures on the website showed a beautifully prestine town house. When we arrived, the house was just completely the opposite, including mould on all of the windows, damage to the ceiling and dirt everywhere. I don't find it acceptable that CJ Hole advertised the property one way when it was clearly not up to that standard.

The pictures on the website showed a beautifully prestine town house. When we arrived, the house was just completely the opposite, including mould on all of the windows, damage to the ceiling and dirt everywhere. I don't find it acceptable that CJ Hole advertised the property one way when it was clearly not up to that standard.