Completely disappointed with the service, sent countless emails, calls, left messages, never get a response, Allison please contact me!

Sara has attempted to attend our property twice for an inspection. She has been more than 1 hour late every time. We are more than accommodating but when she reports back to the letting agent that WE are ‘avoiding the inspection’ - I think …

Unfortunately, our experience with this estate agent (Giovanni) as first-time buyers was quite disappointing. Following the agreed sale, communication became inconsistent, and his manner was often unprofessional. We received documentation from Giovanni listing the incorrect property type, and he told we us we were wrong with an attachment for the corrected document. Coordinating the EICR proved unnecessarily difficult, despite providing advance notice regarding the time required. There was also confusion regarding who we were dealing with on completion—his team informed us Giovanni was off work and that someone named Joe would be handling things, yet Giovanni continued to communicate with us directly, adding to the lack of clarity. Most notably, the keys were handed to us through his car window, which felt dismissive and unprofessional outside a property on a public road ‘we shouldn’t have driven down’. Overall, the service did not meet the standard we expected. We would certainly advise to avoid this estate agent, particularly if buying outside of South Liverpool, as Giovanni expressed on numerous occasions ‘well I work in South Liverpool’, so perhaps this was the issue.

Refuse to delete my data. All emails bounce back. I have reported them to ICO.

Posting on behalf of Nishika Majithia - having hired this company to issue a section 21 notice and an accelerated possession order, both Allison and Debbie, the latter being the one who handled my matter, are not responding to my emails or calls. I am missing some documentation which is crucial for the next stage of the process and have been ignored by both of them despite numerous emails and calls. Very very unprofessional and I would not recommend anyone to go through this stress and hassle.

What a waste of my time. Went to view a rental and it was disgusting. The agents attitude was very laxydazy as well. Requested £400 upfront, non-rerundable if you don't meet the credit checks lol get a grip, seems to be if you're renting they can take the pi33 out of you.

We are buying a property through Savills and 40 minutes before our pre booked 1:30pm appointment we received a phone call to say that the viewing agent couldn't make it. We travelled 6 hours to this viewing and had trades waiting!! After …

Its a great demo you may be thinking! But do not be drawn in.... We had real problems with this company. Similar to the reviewer below - ZERO UK based support. Tickets being sat on for months (in one case 10 months). The companies attitude also stank when making complaints. We also lost a lot of data when we migrated to them, a real nightmare. The way they then store your data makes it very difficult to leave them to go to another CRM! If you are a small UK estate agent like us then please AVOID! Also - having finally left them 18 months ago they are STILL sending us emails despite us asking to be unsubscribed repeatedly.

Terrible support! While the software is ok and probably has potential, the whole system is hindered by the lack of support. The sales rep sold us the dream and left us high and dry. Support is via an annoying chat bot chat interface inside the app, support sucks and take too long to respond. Most of the time, they'll tell you that someone will call you back but as you can image agents are on the phone all day and typically need to return phone calls. As there is no dedicated number to call this is annoying! I'm now looking for an alternative with a PHONE NUMBER. Until then 1-star matey!

Please add a phone number to talk to a support human. It is so frustrating dealing with chat box…. If anyone else uses REX and is finding the lack of support an issue please rate one star. Perhaps they will start paying attention to customers and add a phone number with a real human.