Unfortunately, our experience with this estate agent (Giovanni) as first-time buyers was quite disappointing. Following the agreed sale, communication became inconsistent, and his manner was often unprofessional. We received documentation from Giovanni listing the incorrect property type, and he told we us we were wrong with an attachment for the corrected document. Coordinating the EICR proved unnecessarily difficult, despite providing advance notice regarding the time required. There was also confusion regarding who we were dealing with on completion—his team informed us Giovanni was off work and that someone named Joe would be handling things, yet Giovanni continued to communicate with us directly, adding to the lack of clarity. Most notably, the keys were handed to us through his car window, which felt dismissive and unprofessional outside a property on a public road ‘we shouldn’t have driven down’. Overall, the service did not meet the standard we expected. We would certainly advise to avoid this estate agent, particularly if buying outside of South Liverpool, as Giovanni expressed on numerous occasions ‘well I work in South Liverpool’, so perhaps this was the issue.