Professional, expedient, and very helpful.

Tracey is an ideal agent: very accommodating and having a very pleasant manner in any communications with me.

Very good and professional

Lisa Burdett is superb and the reputation of Charters depends upon her.

Having read the high opinions of others who have dealt with Lisa Burdett, I should like to add my unreserved praise. So much of business life these days is actually unpleasant due to incompetence and disinterest. The exact opposite is true of Lisa who is thoroughly knowledgeable, conscientious, courteous, helpful, caring and positive. In my opinion, this lady holds the whole firm together and without her, Charters fortunes would be very much the poorer. Very well done and long may this situation continue !

Letting arrangement & preparation.

Very helpful, efficient & prompt service, keeping a close eye on the process & ensuring everything is in order and sorted as promised. Very pleased with the courteous & professional service from both Lily Doswell & Kirsty Reed.

Thank you Adel

My property was previously let via Charters and they managed to find new tenants within a set period of time without loss of rent. The customer care is 2nd to none especially by Adel who dealt with my queries very efficiently and professionally. Thank you Adel and Charters team.

Kirsty Reed at Charters

Kirsty manages a rental property for me and I have found her service very efficient and effective. She has a very pleasant manner and is charming to deal with. Kevin Stillwell

Superb level of customer care.

This was our first time venturing into the rental market. Tracey added a real personal touch throughout the rental process allaying any anxieties and kept us up to date with all the information we needed. She was an outstanding point of contact throughout the year. Well done and a very big thank you. Gwyn and Anne Evans

Outstanding customer experience!

We have been seriously impressed with Tracey's approach to customer care - always courteous and friendly, whilst managing to provide everything we need very promptly and efficiently! It's a pleasure to work with Tracey and she represents everything that is great about Charters.

Adel is always friendly, efficient, thorough and responsive.

This was our first time renting in the UK and Adel eased us through the process with efficiency. She is always very quick to respond to any query, and to drive problems though to resolution. She's always cheerful, and we felt she did a good job of representing her landlord whilst at the same time showing sympathy for any issues we had.