Barbara, thanks for reviewing Anita and our New Homes team at Charters Head Office. We look forward to helping you further whenever possible.

Hi Laura. Thank you for your honest feedback. Naturally your personal experience is most disappointing to hear about, and quite rare given the volume of high praise our team members receive, thus I can tell you this will be investigated further as we do genuinely care and take all feedback very seriously. On a much brighter note, I am delighted that Kirsty was herself able to provide you with a glimmer of the true customer service standards for which we are ordinarily so well known for. Thank you.