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EweMove Leighton Buzzard

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
Reply from agent

Thank you Susan for your 4 star review. All the best.

2.00 /5

For me the experience was very disappointing. Before I started the sales process, I had a verbal agreement that on one day of the week and one evening, there would be no viewings. Then after a few weeks, I was put under pressure to do viewings on this day. Therefore I had to cancel the contract as I wasn't being listened to. I received no apology. I will not recommend this company. It was a waste of time.

Reply from agent

Dear Steve & Patrica, Thank you for taking the time to share your feedback. I’m sorry that your experience did not meet your expectations. I would like to clarify the arrangements discussed during the marketing period. Initially, it was agreed that there would be no viewings on Friday evenings and Saturdays before 4pm, and this was fully respected. When a viewing was requested at 4pm on a Saturday, you subsequently asked for no Saturday viewings at all, which we also accommodated. When you contacted us on Friday, 19th December, to terminate the agreement, you explained your reasons at the time and expressed your own apologies regarding the situation. While I’m sorry that you feel dissatisfied overall, we believe we acted in line with the instructions provided throughout. Thank you for your feedback, which has been noted. Kind regards, Chris Naylor Sales Director Ewemove Leighton Buzzard

1.00 /5

Didn't view Parsley Close in walnut tree despite having a decision in principle. Because I wouldn't tell them my price range I am looking at houses at. I explained I am looking at a house within my affordability and not prepared to disclose that. I said we are not going to see eye to eye on this or progress so let's leave it. I definitely wouldn't sell with this company, and now wouldn't view with them. Sorry I didn't fit the box tick process, I hope the future vendors are aware.

1.00 /5

Be careful who they use I used Ewemove to sale my flat First meeting great, photos and marketing great …

Reply from agent

Thank you for taking the time to share your positive feedback about our marketing and communication with viewings & offers. We are sorry to hear that you were not satisfied with your experience later on in the sales process. We do our very … More

1.00 /5

After taking time off work and driving over an hour to view a property the viewing was cancelled just as I pulled into the property. This was a waste of my time and annual leave. …

Reply from agent

Dear Josh, Thank you for your feedback, and I’m genuinely sorry for the inconvenience … More

1.00 /5

I had very bad experience with them , open viewing and dealing they was so positive and once we served our offer , they accepted our offer as well , officially even I have proof , and I have done all the process for next buying steps from …

Reply from agent

Dear Monika, Thank you for taking the time to speak with me. … More

1.00 /5

A Wolf in Sheep's clothing. Initially we had a great experience with EweMove, but in the end they proved themselves to be just like every other hard-nosed estate agent: promised the world then tried to talk us into to taking a low offer that they refused to try and increase. Having moved on, a previous viewer then offered significantly more money which we accepted. For their failings, EweMove then demanded their fee, despite a heart-felt and honest review of why they did not earn it. Beware of this 'friendly neighbourhood agents'... you'd be better off going with a company who would work in your better interests. *I also find your response incredibly manipulative given the lack of opportunity to respond. As above, I already mentioned that we had a great experience initially (which is when I wrote that message to you). When I spoke to your agent following the low offers and asked if they would increase, I was told that you wouldn't ask them as this was the best we were going to get. Hindsight is 20/20 and so it became clear that more could have been done when that buyer went on to offer more elsewhere.

Reply from agent

Dear Grant, We are desperately sorry you felt the need to write this review. I would like to refer to a lovely message you sent our team on the 10th of May 2023; Many thanks for your superb care and attention working with us on trying to sell the property. This has genuinely been the best experience we've had with an estate agent in all the years we've been dealing with them (we've moved five times in the last 20 years) and I'll absolutely recommend you to anyone who asks. I'm just sorry we weren't able to see this one through but I know you've done all you could. We absolutely did everything we could, and we were pleased that a buyer we introduced went on to purchase the property. We did subsequently advise that if this buyer went on to purchase your property as per our T&Cs our fee would be due, so thank you for making payment of the fee that we had earned. Kind Regards Chris Naylor Sales Director Ewemove Leighton Buzzard

1.00 /5

Sellers avoid at all costs! We have been completely and utterly disappointed in the poor service provided by Ewe move Leighton Buzzard. We always had it in our head when we would came to sell we would go with this estate agents as we believed Chris and Simon to come across as caring and involved however, this is FAR from the truth. We’ve had constant issues upon issues with the team, including terrible communication to ourselves and to viewers/buyers which made actually made us lose our first buyer. We gave them chance after chance however, the poor service has continued. We were asked to give a 5 star review before we the sale of the property had even gone through and since we are choosing to no longer list with them they’ve been nothing but disrespectful and unhelpful.

Reply from agent

Hi Charlotte, thanks for sharing your experience and we're desperately sorry that you feel we did not meet your expectations as this falls very far from what we set out to achieve for everyone that works with us. On this occasion we know we have disagreed on a number of the points raised as your buyer unfortunately withdrew from the purchase due to very unfortunate personal circumstances which we not wish upon anyone and he was himself was upset that he had to make the difficult decision. Nonetheless we understand that the selling process is an extremely challenging one due to the nature of the way that houses can be transacted in England and for that reason we do not charge any of our clients a penny unless a sale successfully completes irrespective of the costs to us in marketing, viewings and sales progression.

1.00 /5

Can’t put their for sale boards outside the correct house

Reply from agent

Dear Elizabeth, We are desperately sorry that our For Sale Board Contractor (Agency Express) placed our For Sale Board in front of the wrong house on Saturday afternoon. As soon as Gareth reported the issue and informed us the board had been erected at the wrong house, we immediately informed Agency Express to collect the board as soon as they could. I also sent a message to Gareth apologising for the error and informed him that the board would be collected as soon as Agency Express are back in the area. I understand that Gareth has already taken the board down so that it is ready for collection. Once again please accept my sincere apologies for the error. It was a honest mistake by our For Sale Board Contractor and we will investigate with them further. Kind Regards, Chris Naylor Director Ewemove Leighton Buzzard 01525 300 010

1.00 /5

Can’t put their for sale boards outside the correct house

Reply from agent

Dear Elizabeth, We are desperately sorry that our For Sale Board Contractor (Agency Express) placed our For Sale Board in front of the wrong house on Saturday afternoon. As soon as Gareth reported the issue and informed us the board had been erected at the wrong house, we immediately informed Agency Express to collect the board as soon as they could. I also sent a message to Gareth apologising for the error and informed him that the board would be collected as soon as Agency Express are back in the area. I understand that Gareth has already taken the board down so that it is ready for collection. Once again please accept my sincere apologies for the error. It was a honest mistake by our For Sale Board Contractor and we will investigate with them further. Kind Regards, Chris Naylor Director Ewemove Leighton Buzzard 01525 300 010

Contact details
Sales Phone:

01525 300 010

Opening hours

Unknown

Address

The Coach House, 5 West Street, Leighton Buzzard, LU7 1DA, East of England, UK, LU7

Hello! Nice to meet you, we're Chris and Simon, your local personal agents. We're local Leighton Buzzard residents, we've worked together for years now, and have not always been Estate Agents either. We have been in sales and customer service for a variety of industries, we used to sell media to airlines for example! But all those jobs have given us the skills to be the best Estate Agents you've ever had. We've both moved house lots too, and had awful experiences with lacklustre agents that just don't give you the time of day. We knew the people of Leighton Buzard deserved better, so we founded EweMove Leighton Buzzard. Now we take an active interest in making your home-moving journey amazing. Just ask someone who has used us, they'll tell you what it is like to have a personal agent!

Our team

Christopher Naylor

Sales Director

Sam Mills

Property Ombudsman Sales
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure