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EweMove Leighton Buzzard

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EweMove Leighton Buzzard

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

A Wolf in Sheep's clothing. Initially we had a great experience with EweMove, but in the end they proved themselves to be just like every other hard-nosed estate agent: promised the world then tried to talk us into to taking a low offer that they refused to try and increase. Having moved on, a previous viewer then offered significantly more money which we accepted. For their failings, EweMove then demanded their fee, despite a heart-felt and honest review of why they did not earn it. Beware of this 'friendly neighbourhood agents'... you'd be better off going with a company who would work in your better interests. *I also find your response incredibly manipulative given the lack of opportunity to respond. As above, I already mentioned that we had a great experience initially (which is when I wrote that message to you). When I spoke to your agent following the low offers and asked if they would increase, I was told that you wouldn't ask them as this was the best we were going to get. Hindsight is 20/20 and so it became clear that more could have been done when that buyer went on to offer more elsewhere.

review by Grant Kempster

Reply from agent

Dear Grant, We are desperately sorry you felt the need to write this review. I would like to refer to a lovely message you sent our team on the 10th of May 2023; Many thanks for your superb care and attention working with us on trying to sell the property. This has genuinely been the best experience we've had with an estate agent in all the years we've been dealing with them (we've moved five times in the last 20 years) and I'll absolutely recommend you to anyone who asks. I'm just sorry we weren't able to see this one through but I know you've done all you could. We absolutely did everything we could, and we were pleased that a buyer we introduced went on to purchase the property. We did subsequently advise that if this buyer went on to purchase your property as per our T&Cs our fee would be due, so thank you for making payment of the fee that we had earned. Kind Regards Chris Naylor Sales Director Ewemove Leighton Buzzard

1.00 /5

Can’t put their for sale boards outside the correct house

review by Elizabeth M

Reply from agent

Dear Elizabeth, We are desperately sorry that our For Sale Board Contractor (Agency Express) placed our For Sale Board in front of the wrong house on Saturday afternoon. As soon as Gareth reported the issue and informed us the board had been erected at the wrong house, we immediately informed Agency Express to collect the board as soon as they could. I also sent a message to Gareth apologising for the error and informed him that the board would be collected as soon as Agency Express are back in the area. I understand that Gareth has already taken the board down so that it is ready for collection. Once again please accept my sincere apologies for the error. It was a honest mistake by our For Sale Board Contractor and we will investigate with them further. Kind Regards, Chris Naylor Director Ewemove Leighton Buzzard 01525 300 010

1.00 /5

Can’t put their for sale boards outside the correct house

review by Elizabeth Rose

Reply from agent

1.00 /5

I struggle to understand how you wish to obtain business when in your videos, you are purposely highlighting the so called "less desirable" areas in the town. Surely this is extremely poor business sense on your part! Along with being disrespectful to the residents, whether that be owners or tenants who live in those areas. Just because areas are older or historically were a council estate originally, does not mean it is "less desirable" in everyone's eyes. After seeing your video, I for one will now not be considering your agency to sell my house and I'm sure other people may well feel the same. I would advise that you review your choice of words before launching future videos as I believe you have made a very poor decision with your choice of wording.NegativeProfessionalism

review by Wilson Tompkins

Reply from agent

Dear Wilson, A lot of personal effort and investment does go into producing our local videos which are aimed to be entertaining while also striking a balance between facts, debate and casual interest. If you watch the video back I can assure you I have not described anywhere as less desirable and the words used are less aesthetically pleasing which are simply used to describe the look of certain houses built in certain times and we all hear about the all important kerb appeal in many property programmes. I'm sorry on this occasion that this one has caused you offense and I can assure you that is never our intention when creating them. Thanks for your comments.

1.00 /5

Difficult to contact following offer being accepted. Failed to move sale along

review by Jack Holden

Reply from agent

Dear Jack, It was good to speak to you today and thanks for taking my call, as mentioned we really do appreciate your feedback as it helps us continually improve our service for future customers. We're sorry to hear that the owner left the property in an unclean condition. Hope you are settling into your new home. Kind Regards, Simon Hancott Branch Director Ewemove Leighton Buzzard

1.00 /5

Tried to buy a house with Ewemove for several months. Although we were completely prepared for things to take longer due to the current circumstances, the lack of updates & vagueness we received from their sales progression team was shocking & ultimately lead us to pull out & buy another property with a different agent.

review by Matthew Sanders

Reply from agent

Dear Matthew, It was good to speak to both you & Tilly yesterday, and as mentioned we really do appreciate your feedback on the service provided. We have taken onboard your feedback and will strive to improve moving forwards. We would love to work with you again in the future, so please bear us in mind when you are ready to make your next move in the future. All the best with your current house purchase. Kind Regards, Chris Naylor Branch Director Ewemove Leighton Buzzard

1.00 /5

review by Shaun Anderton

Reply from agent

Thank you for leaving a review. We take feedback very seriously; however, I’m afraid we can find no record of any buyers, sellers, landlords or tenants matching your name or details. We would greatly appreciate the opportunity to help you wherever we can – if you have had a bad experience with our service, please contact us on leightonbuzzard@ewemove.com

Contact details

Sales Phone:

01525 300 010

Opening hours

Unknown

Address

The Coach House, 5 West Street, Leighton Buzzard, LU7 1DA, East of England, UK, LU7

About

Website:

https://www.ewemove.com/estate-agents/leighton-buzzard/

Hello! Nice to meet you, we're Chris and Simon, your local personal agents. We're local Leighton Buzzard residents, we've worked together for years now, and have not always been Estate Agents either. We have been in sales and customer service for a variety of industries, we used to sell media to airlines for example! But all those jobs have given us the skills to be the best Estate Agents you've ever had. We've both moved house lots too, and had awful experiences with lacklustre agents that just don't give you the time of day. We knew the people of Leighton Buzard deserved better, so we founded EweMove Leighton Buzzard. Now we take an active interest in making your home-moving journey amazing. Just ask someone who has used us, they'll tell you what it is like to have a personal agent!

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